customer service Archives - Page 3 of 5 - Jobs For Work from home Moms

Remote Technical and Customer Experience Advisor with Transcom

21Feb

By Working MomNo Comments

Customer Service Representative, Remote, Work from Home

Remote Technical and Customer Experience Advisor with Transcom

Role Overview Transcom is seeking a Technical and Customer Experience Advisor to support a telecommunications client by handling inbound customer calls. In this role, the advisor will provide technical assistance for devices such as smartphones, tablets, and computers, answer product and service inquiries, troubleshoot technical issues, and resolve service-related questions. The position is remote, with work provided from home and includes necessary computer equipment and training. Qualifications and Requirements Candidates must be at least 18 years old and hold a high school diploma or equivalent. A successful criminal background check is required. Applicants should have: Strong computer skills, including the ability to type at least 30 wpm. Excellent written and verbal communi...

Mastering Remote Customer Service: Essential Skills for Work From Home Success

17Feb

By Working MomNo Comments

Customer Service Representative, Work from Home

Mastering Remote Customer Service: Essential Skills for Work From Home Success

Working from home as a customer service representative is a unique experience that blends flexibility with the challenge of connecting with people virtually. It’s not just about knowing your product or service inside out—it’s also about building relationships, managing your time, and staying positive even when things get hectic. Communication Skills That Shine First and foremost, clear communication is key. Whether you’re responding to emails, chatting with customers, or speaking over the phone, the ability to express yourself in a way that’s both friendly and clear makes all the difference. When you’re working remotely, you might miss out on the little cues you’d pick up in a face-to-face interaction, so it’s important to be extra thoughtful in your word choices. Keeping your tone warm ...

Remote Senior Customer Service Representative Optum (United Health)

17Feb

By Working MomNo Comments

Customer Service Representative, Remote, Work from Home

Remote Senior Customer Service Representative Optum (United Health)

Role Overview UnitedHealth Group is seeking a full-time Senior Customer Service Representative to join their Optum team. The role involves managing between 50 to 70 calls daily, addressing patient billing inquiries, processing payments, handling adjustments and refunds, and resolving complex billing issues. The position includes on-the-job training for six weeks and requires working flexible hours during specified Eastern Standard Time (EST) shifts. This remote opportunity also supports acting as a subject matter expert for team members while upholding HIPAA and compliance regulations. Qualifications and Requirements Required Qualifications: High school diploma, GED, or equivalent work experience. Minimum of 2 years’ experience in customer service, healthcare call centers, or me...

Work from Home Customer Service Coordinator – Estates with Capital One

16Feb

By Working MomNo Comments

Banking and Finance, Customer Service Representative, Remote, Work from Home

Work from Home Customer Service Coordinator – Estates with Capital One

Role Overview This remote position, based in Richmond, Virginia, involves assisting customers through empathetic problem-solving and clear communication. The coordinator is expected to handle estate-related inquiries, exercise sound judgment, and manage time effectively to meet customer needs. Success in this role requires strong listening skills, attention to detail, and flexibility in adapting to changing processes. Qualifications and Requirements High school diploma, GED, or equivalent certification At least 1 year of customer service experience Private, secure workspace free from distractions Reliable private internet connection (cable or fiber) with sufficient download speeds Ability to operate effectively in a virtual environment, complying with internet security s...

Spanish Bilingual – Customer Service for Healthcare Card Support – $17/hr – Start 3/21/25

13Feb

By Working MomNo Comments

Bilingual, Customer Service Representative, Independent Contractor, Remote, Work from Home

Spanish Bilingual – Customer Service for Healthcare Card Support – $17/hr – Start 3/21/25

Role Overview This contract position involves delivering customer service assistance to healthcare card users. Primary responsibilities include responding to inbound phone calls, and potentially handling chat and email inquiries, to address various customer needs. Work is performed remotely, and contractors must supply their own computer equipment and adhere to specified technology requirements. Qualifications and Requirements Fluent in both Spanish and English with strong verbal and written communication skills Prior experience in customer service Ability to handle inquiries professionally, with attention to detail Quiet, distraction-free workspace Personal computer (Windows 10 or Windows 11) with at least 8GB RAM Wired USB headset with microphone High-speed w...

Work from Home Customer Service Rep in a Contractor Role with Omni Interactions

13Feb

By Working MomNo Comments

Customer Service Representative, Independent Contractor, Remote, Work from Home

Work from Home Customer Service Rep in a Contractor Role with Omni Interactions

Role Overview This contractor position involves providing customer service support on behalf of Omni Interactions’ varied client base. Representatives primarily handle inbound phone calls and may also assist through chat and email. The role emphasizes professional communication, problem-solving, and a customer-focused approach. Contractors are free to create schedules that align with the required weekday, daytime hours while addressing the needs of Fortune 500 companies. Qualifications and Requirements Proven experience in customer service, with strong oral and written communication skills. High attention to detail and the ability to analyze and resolve issues effectively. Polite, empathetic tone, and a professional approach. Self-driven with an aptitude for using computer ...

Remote Customer Service Associate III with Allstate

11Feb

By Working MomNo Comments

Customer Service Representative, Insurance Industry, Remote, Work from Home

Remote Customer Service Associate III with Allstate

Role Overview The Customer Service Associate III is responsible for addressing moderate to complex inquiries related to insurance policies and billing. The position involves handling inbound and outbound calls, chats, emails, and other forms of communication, as well as processing policy changes and documenting customer requests. Team members are expected to maintain current knowledge of marketing campaigns and insurance documentation procedures while providing clear and accurate information to both internal and external customers. The role is fully remote for candidates residing within the specified country, with work schedules that include weekday shifts and occasional Saturdays. Qualifications and Requirements Education: High School Diploma or GED is preferred; equivalent combina...

Remote Customer Service Specialist with Miaplaza

8Feb

By Working MomNo Comments

Careers, Customer Service Representative, Education, Remote, Work from Home

Remote Customer Service Specialist with Miaplaza

Role Overview: Miaplaza is seeking a Customer Service Specialist to join its remote team supporting homeschool education across the United States. In this full-time position, the Specialist will provide assistance through phone, email, chat, and social media. The role involves handling a high volume of interactions, offering expert advice, resolving customer issues efficiently, and maintaining accurate records of communications. Qualifications and Requirements: A minimum of three years of work experience, including at least two years in a customer-facing role. Reliable access to a computer or laptop (camera preferred) with high-speed internet. Typing speed of at least 45 words per minute. Strong written and verbal communication skills. Ability to work independently, mana...

Remote Healthcare Customer Service Representative

6Feb

By Working MomNo Comments

Customer Service Representative, Work from Home

Remote Healthcare Customer Service Representative

Role Overview A leading Fortune 5 organization is seeking a Healthcare Customer Service Representative to handle inbound calls from healthcare providers and medical offices. In this role, individuals will address questions regarding prior authorizations, collaborate with colleagues to resolve issues, and uphold service-level standards. Successful candidates will demonstrate strong attention to detail, clear communication skills, and a dedication to delivering an exceptional customer experience. Qualifications and Requirements Minimum of one year in a customer service role Familiarity with Windows or Microsoft applications High-volume call center experience preferred Prior exposure to healthcare processes (insurance, benefits, prescriptions) is a plus High School Diploma ...

Customer Service Representative – Must live within 50 miles of Tampa FL

6Feb

By Working MomNo Comments

Customer Service Representative, Work from Home

Customer Service Representative – Must live within 50 miles of Tampa FL

Role Overview A prominent opportunity has opened for a Customer Service Representative position located within a 50-mile radius of Tampa, Florida. The role involves engaging with members by addressing inquiries via telephone, internet, or written correspondence. Over a four-week paid training period (Monday–Friday, 8:30 a.m.–5:30 p.m. EST), new hires become familiar with company systems and procedures. After training, shifts may vary between 7 a.m. and 7:30 p.m. (EST) and could include weekends or holidays, reflecting the demands of a customer-centric organization. Qualifications and Requirements Required Skills: Customer service experience in a transaction-based environment such as a call center or retail setting. Preferred Skills: Trauma-informed care training ...