Role Overview
The Customer Service Associate III is responsible for addressing moderate to complex inquiries related to insurance policies and billing. The position involves handling inbound and outbound calls, chats, emails, and other forms of communication, as well as processing policy changes and documenting customer requests. Team members are expected to maintain current knowledge of marketing campaigns and insurance documentation procedures while providing clear and accurate information to both internal and external customers. The role is fully remote for candidates residing within the specified country, with work schedules that include weekday shifts and occasional Saturdays.
Qualifications and Requirements
- Education: High School Diploma or GED is preferred; equivalent combinations of education and experience may be considered.
- Experience: 0-2 years of relevant experience is preferred.
- Licensing: A Property & Casualty (P&C) License is required.
- Skills: Proficiency in handling customer inquiries, strong communication skills, active listening, and the ability to process documentation accurately are essential. A working knowledge of insurance policies, procedures, and related processes is expected.
Compensation and Benefits
- Compensation: The hourly wage for this position ranges from $17.50 to $25.62, based on experience and qualifications.
- Benefits: Allstate offers a benefits package that includes medical, dental, and vision coverage, retirement plans (such as a 401(k) and pension plan), paid time off, flexible work arrangements, and opportunities for career development. Additional benefits, including tuition reimbursement and learning opportunities, are available based on the role and location.
Career Growth and Company Culture
Allstate supports career advancement through training programs, flexible work schedules, and development opportunities. The company emphasizes a work environment that fosters connection, belonging, and teamwork. Recognized for its inclusivity and diversity, Allstate provides a setting where employees can enhance their skills, contribute to process improvements, and work toward long-term career goals.
About Allstate
Allstate has been operating for over 90 years and is known for its commitment to protecting families and their belongings from life’s uncertainties. The company has a longstanding history of innovation in safety measures, pricing, telematics, and more recently, in device and identity protection. Allstate’s approach combines traditional customer service with modern technological solutions, positioning it as a leader in the insurance industry.