Liberty Mutual is hiring an Associate Customer Service Representative for a remote position in the United States. This employee handles routine requests involving commercial audits and involuntary workers’ compensation policies. Daily responsibilities include:
- Communicating by phone and email with policyholders, agents, business partners, and third parties
- Researching customer inquiries and service requests
- Documenting transactions and customer interactions
- Routing and following up on requests across underwriting, billing, premium audit, and claims
Qualifications and Requirements
The company prefers one to two years of relevant customer-service or administrative experience. Additional requirements include:
- Clear written and telephone communication
- The ability to work effectively in a structured team setting
- The ability to manage several tasks at once
- Intermediate Microsoft Office skills
- Availability within operating hours of Monday through Friday, 8 a.m. to 8 p.m. Eastern time, including some holidays
- A dedicated room with a desk, a safe and quiet professional setting, and wired high-speed internet through cable, fiber, or DSL
Attendance is mandatory throughout training and continues to be assessed during employment. Liberty Mutual is not considering residents of Alaska, California, Hawaii, Illinois, New York, Nevada, or Washington for this opening.
Compensation and Benefits
Starting pay depends on factors such as skills, experience, education, certifications, and location. Available programs may include:
- Typical Starting salary $48,000 to $58,000
- Flexible work arrangements
- Paid time off
- A 401(k)
Eligibility and terms can vary by position.
Career Growth and Company Culture
The representative works across several service functions. Opportunities and expectations include:
- Cross-training with other departments as business needs change
- Identifying workflow gaps and recommending process improvements
- Goal setting and internal development
- Performance measures covering work quality, phone and email handling, adherence, and reliability
About Liberty Mutual
Liberty Mutual is an insurance company serving individuals and businesses. This customer-service opening supports commercial audit and workers’ compensation policy inquiries while coordinating requests among several internal insurance departments.
Apply to be an Associate Customer Service Representative with Liberty Mutual