Remote Sales Support Representative 2 with Humana

Humana’s Sales Support Representative 2 sits at a critical intersection within one of the country’s largest health insurance organizations — serving as the backbone of support for the selling agents who enroll members in Humana’s plans. This is not a passive desk role. It demands responsiveness, adaptability, and a genuine investment in the agent experience.

In practice, the role means handling a high volume of inbound and potential outbound calls from both internal and external selling agents. The scope of those conversations spans pre-enrollment inquiries, compliance verification (covering contracting, licensing, and certification), product and process guidance, and questions about agent commissions. Associates are expected to navigate multiple systems simultaneously, research resolutions using internal documentation and web resources, and maintain a consistent, professional presence on every call.

Relationship-building is threaded throughout the position’s responsibilities. Agents rely on this team to move their work forward, and the quality of those interactions directly reflects on Humana’s brand. The role also carries an implicit expectation of attentiveness — staying tuned to agent needs and channeling those insights back into the business.

Qualifications & Requirements

Humana has defined a clear baseline for this position, prioritizing demonstrated customer service experience alongside strong communication and technical competency.

• Minimum of two years of customer service experience with a verifiable track record of building relationships and resolving inquiries effectively
• Excellent written and verbal communication skills; comfortable engaging with both internal teams and external partners in a professional setting
• Proficiency in Microsoft Office Suite — Outlook, Word, PowerPoint, Teams, and Excel — as well as Adobe Acrobat for PDF management
• Strong general computer skills: system navigation, accurate typing, basic troubleshooting, and initial setup
• Ability to work across multiple systems and applications at once, locating and processing information efficiently
• Demonstrated critical thinking, problem-solving, and emotional intelligence in a fast-paced environment
• Commitment to remain within the department for at least one year from the first day of employment

Preferred qualifications include an associate or bachelor’s degree and prior leadership or supervisory experience. Bilingual fluency in English and Spanish is also preferred and may result in a higher hourly rate — details on that adjustment are available in Humana’s additional information materials for the role.

The posting is explicit that career-oriented individuals seeking long-term growth are strongly encouraged to apply, signaling that this is not positioned as a short-tenure role.

Compensation & Benefits

Beyond base compensation, Humana offers what it describes as a benefits package reflective of its health-first mission. As a major health services company, Humana provides associates access to health, dental, and vision coverage, along with retirement and wellness programs — though candidates should confirm current benefit details directly with Humana during the hiring process, as offerings may vary.

Prospective applicants should factor in the schedule demands carefully. The Annual Enrollment Period in particular represents a sustained stretch of elevated workload, and the posting is transparent about mandatory overtime during peak periods.

Career Growth & Company Culture

The language in this posting is notably oriented toward candidates who view this as a career step rather than a bridge job. The minimum one-year commitment requirement, the emphasis on career-oriented individuals, and the mention of long-term growth opportunities all point to a team that invests in the people it hires.

The broader culture at Humana is shaped by its identity as a health services company with a stated purpose of putting members’ health first. That mission tends to resonate with employees who are drawn to work that has a tangible community impact — particularly in healthcare access and insurance enrollment, where the downstream effects on people’s lives are concrete.

For bilingual candidates, there is an added layer of opportunity: serving Spanish-speaking agents broadens the role’s reach and may position those individuals for further advancement within a company that serves a diverse national membership base.

About Humana

Humana Inc. is one of the United States’ largest health insurance and health services companies, headquartered in Louisville, Kentucky. Founded in 1961, the company has grown into a major provider of Medicare Advantage plans, individual and employer health plans, and a range of pharmacy and home health services.

Humana serves millions of members across the country and processes a substantial volume of sales interactions each year — a figure the company itself cites at over 10 million annually. That scale speaks to the operational complexity behind the scenes and the critical importance of roles like the Sales Support Representative, which keep the agent and member experience functioning smoothly.

The company has consistently ranked among Fortune’s list of largest U.S. corporations and has made significant investments in value-based care and integrated health services in recent years. Its workforce spans tens of thousands of associates, with a notable percentage working in remote or hybrid arrangements — making this fully remote position consistent with Humana’s broader operational approach.

For candidates considering this role, Humana represents an organization with the scale to offer genuine upward mobility, the mission orientation to attract purpose-driven professionals, and the operational infrastructure that makes a remote, nationwide position logistically viable.