The role combines pharmacy support, outbound patient outreach, customer service, and call center responsibilities in a remote work environment. Pharmacy Technicians in this position work directly with patients to address prescription refill barriers, medication adherence concerns, and pharmacy-related questions.
This is a highly patient-focused role designed for individuals who are comfortable communicating with customers over the phone, navigating multiple software systems, and handling sensitive healthcare information under HIPAA guidelines.
What the Position Involves
The day-to-day responsibilities center around supporting Medicare members through outbound communication and pharmacy assistance programs. Key duties include:
- Contacting patients regarding medication adherence and refill reminders
- Helping customers place prescription refill orders
- Troubleshooting pharmacy-related issues
- Escalating clinical concerns to pharmacists when appropriate
- Documenting patient interactions accurately in company systems
- Maintaining compliance with HIPAA and CVS procedures
- Supporting additional customer care and clinical outreach programs as business needs evolve
The position also requires strong multitasking abilities. Employees may handle multiple systems simultaneously while balancing accuracy, efficiency, and customer experience expectations.
Qualifications and Requirements
Required Qualifications
Applicants must meet several licensing and experience requirements, particularly for Florida-based candidates:
- Active Pharmacy Technician license in state of residence
- Ability to obtain a Florida Registered Pharmacy Technician license
- At least 1 year of retail healthcare experience, preferably in a high-volume call center setting
- Minimum of 1 consecutive year of customer service experience
- Reliable high-speed internet connection for remote work
- High school diploma, GED, or equivalent experience
Florida candidates should note that obtaining the Florida pharmacy technician registration may require completion of a Florida Board-approved training program.
Preferred Qualifications
While not mandatory, CVS Health indicates that the following qualifications may strengthen an application:
- Previous remote work experience
- Prior call center experience
- Bilingual Spanish skills
- Familiarity with Microsoft Office applications including Word, Excel, Access, and PowerPoint
- Flexible scheduling availability
Compensation and Benefits
The posted pay range for this role is between $17.00 and $28.46 per hour, depending on factors such as experience, location, and qualifications.
In addition to base pay, eligible employees may also qualify for bonus or short-term incentive opportunities.
The benefits package includes:
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings options
- Wellness programs
- Financial and family support resources
As a full-time remote position, this opportunity may appeal to candidates seeking healthcare industry experience without commuting to a physical office location.
Work Environment and Company Culture
CVS Health emphasizes a patient-centered culture built around accessibility, compassion, and convenience in healthcare delivery. The company highlights collaboration, accountability, inclusion, and innovation as core workplace values.
Employees in this role can expect regular communication with supervisors and team leads through team meetings, huddles, training refreshers, and operational updates. The position also offers opportunities for cross-training into additional customer care and clinical support programs.
The company states that it supports diversity, inclusion, military veterans, reservists, and military spouses as part of its hiring initiatives.
About CVS Health
CVS Health is one of the largest healthcare companies in the United States, operating retail pharmacies, pharmacy benefit management services, and healthcare insurance programs through brands including Aetna and CVS Pharmacy.
The company continues expanding its remote healthcare support operations as demand grows for patient outreach, medication management, and virtual customer care services.
Applicants interested in this role should note that the anticipated application window closes on June 1, 2026.
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