Tag: Allstate

Role Overview The Customer Service Associate III is responsible for addressing moderate to complex inquiries related to insurance policies and billing. The position involves handling inbound and outbound calls, chats, emails, and other forms of communication, as well as processing policy changes and documenting customer requests. Team members are expected to maintain current knowledge of marketing campaigns and insurance documentation procedures while providing clear and accurate information to both internal and external customers. The role is fully remote for candidates residing within the specified country, with work schedules that include weekday shifts and occasional Saturdays. Qualifications and Requirements Education: High School Diploma or GED is preferred; equivalent combina...