Role Overview
Transcom is seeking a Technical and Customer Experience Advisor to support a telecommunications client by handling inbound customer calls. In this role, the advisor will provide technical assistance for devices such as smartphones, tablets, and computers, answer product and service inquiries, troubleshoot technical issues, and resolve service-related questions. The position is remote, with work provided from home and includes necessary computer equipment and training.
Qualifications and Requirements
Candidates must be at least 18 years old and hold a high school diploma or equivalent. A successful criminal background check is required. Applicants should have:
- Strong computer skills, including the ability to type at least 30 wpm.
- Excellent written and verbal communication in English.
- Experience in multitasking across various applications while providing step-by-step guidance.
- The ability to adhere strictly to a set work schedule, with availability for full-time hours including evenings, weekends, and holidays.
- The capability to work independently in a structured, fast-paced, and high-volume call environment.
- Preferred experience includes technical support, call center operations, or work-from-home roles.
Additionally, candidates must reside in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV, and meet specific work-from-home requirements related to the home office environment and internet connectivity.
Compensation and Benefits
The position offers a starting pay of $17.31 USD per hour, with opportunities for performance-based incentives and pay increases as career progression occurs. Compensation features include:
- Multiple pay options: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards.
- Health benefits covering medical, dental, and vision for employees and their families.
- 401(k) with employer match.
- Paid vacation time.
- Company-provided computer equipment and related tools for a fully remote work environment.
Career Growth and Company Culture
Transcom provides an environment that supports continuous learning and advancement through structured career tiers. Employees have opportunities to develop new skills while receiving recognition for their performance. The company emphasizes a balanced work-life integration, fostering a professional and supportive atmosphere where team collaboration is encouraged even in a remote setting.
About Transcom
Transcom is a global customer experience specialist operating over 90 contact centers across 28 countries. With a workforce exceeding 30,000 employees, Transcom offers customer care, sales, technical support, and credit management services in 33 languages. The company is expanding its virtual operations in North America and has been recognized by FlexJobs as a leading organization for remote work opportunities.
Apply to Work as a Remote Technical and Customer Experience Advisor with Transcom