Role Overview
The position involves assisting customers with issues related to products or services, ensuring concerns are addressed efficiently, and providing necessary support. Responsibilities include documenting call details for auditing, updating customer information, and offering enhanced service options when appropriate. This full-time role is conducted entirely from a private residence, where specific technical requirements must be met.
Qualifications and Requirements
- Minimum education: High school diploma or GED
- Prior customer service experience is considered an advantage
- Proficient computer navigation skills and familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Strong listening and comprehension abilities
- Professional, courteous, and customer-oriented approach
Compensation and Benefits
- Hourly pay: $15/hr
- Health, dental, and vision coverage with an HSA option
- Paid Time Off (PTO), including paid holidays and sick leave
- Options for daily or weekly pay
- 401K retirement plan
- Paid training, tuition reimbursement, and various employee discounts
- Additional benefits include an employee assistance program and voluntary benefits
Career Growth and Company Culture
Team Alorica emphasizes internal growth with over 70% of its leaders promoted from within. The company provides opportunities across various domains such as customer service, training, tech support, management, and recruiting. Additionally, employees are encouraged to participate in the Making Lives Better with Alorica (MLBA) program, a non-profit initiative aimed at community empowerment. The work environment is designed to support both personal and professional development.
About Alorica
Alorica is recognized as a global leader in customer service, with operations in 18 countries. The company maintains a focus on delivering quality service and fostering career opportunities for its employees. Alorica also upholds an inclusive hiring process, ensuring equal employment opportunities for all candidates regardless of race, gender, or background.
Apply for a Position as a Healthcare Customer Service Representative with Alorica