Role Overview:
Miaplaza is seeking a Customer Service Specialist to join its remote team supporting homeschool education across the United States. In this full-time position, the Specialist will provide assistance through phone, email, chat, and social media. The role involves handling a high volume of interactions, offering expert advice, resolving customer issues efficiently, and maintaining accurate records of communications.
Qualifications and Requirements:
- A minimum of three years of work experience, including at least two years in a customer-facing role.
- Reliable access to a computer or laptop (camera preferred) with high-speed internet.
- Typing speed of at least 45 words per minute.
- Strong written and verbal communication skills.
- Ability to work independently, manage a busy schedule, and meet deadlines.
- Familiarity with technology and the capacity to learn new systems quickly.
- Experience in a live chat or customer support environment is advantageous but not required.
Compensation and Benefits:
- Hourly pay ranging from $18.50 to $21.50, based on experience and market factors.
- Health, dental, and vision insurance options, including specialty care benefits.
- Eligibility for a 401(k) retirement plan with employer match.
- Paid Time Off (PTO), floating holidays, and parental leave.
- Additional benefits include free site memberships and discounted MOHS tuition for employees’ children, with extra memberships available for other children.
Career Growth and Company Culture:
Miaplaza is experiencing expansion across its departments, opening multiple positions as it enhances its educational offerings. The company encourages professional development and values a collaborative work environment where employees contribute to refining customer support practices. The role offers a pathway to growth within a company that is dedicated to improving online homeschool education.
About Company:
Miaplaza is focused on elevating online learning by creating accessible and inclusive homeschool curriculum platforms for K-12 students. The company operates several educational platforms—including Miacademy, Always Icecream, Clever Dragons, MiaPrep, and MiaPrep Online High School—to support diverse learning needs. As Miaplaza continues to grow, it is committed to providing comprehensive educational content and expanding its support services nationwide.