Role Overview
UnitedHealth Group is seeking a full-time Senior Customer Service Representative to join their Optum team. The role involves managing between 50 to 70 calls daily, addressing patient billing inquiries, processing payments, handling adjustments and refunds, and resolving complex billing issues. The position includes on-the-job training for six weeks and requires working flexible hours during specified Eastern Standard Time (EST) shifts. This remote opportunity also supports acting as a subject matter expert for team members while upholding HIPAA and compliance regulations.
Qualifications and Requirements
Required Qualifications:
- High school diploma, GED, or equivalent work experience.
- Minimum of 2 years’ experience in customer service, healthcare call centers, or medical office settings.
- Familiarity with Windows PC applications and the ability to quickly learn new systems.
- Flexibility to work designated training and operational hours (Monday – Friday).
Preferred Qualifications:
- Previous healthcare experience.
- Bilingual in English and Spanish.
- Experience with medical terminology and billing/finance processes.
- Ability to simplify complex healthcare processes for customers.
Telecommuting Requirements:
- Secure work area with information privacy.
- Access to UnitedHealth Group-approved high-speed internet.
Soft Skills:
- Strong listening and conflict management skills.
- Ability to build rapport and provide compassionate customer service.
Compensation and Benefits
The position offers an hourly wage ranging from $16.88 to $33.22, influenced by factors such as local labor market conditions, education, work experience, and certifications. UnitedHealth Group provides a comprehensive benefits package, including incentive and recognition programs, equity stock purchase options, and a 401k contribution plan, all subject to eligibility requirements.
Career Growth and Company Culture
UnitedHealth Group emphasizes a work environment that supports career development and clear direction. Employees are recognized for their performance, with opportunities for growth into other roles within the organization. The culture is defined by diversity, inclusion, and a commitment to advancing health equity on a global scale.
About Optum
Optum, part of UnitedHealth Group, is a global organization dedicated to improving health outcomes by connecting individuals with the necessary care, pharmacy benefits, data, and resources. The company is committed to providing equitable care, addressing health disparities, and fostering a diverse and inclusive work environment. UnitedHealth Group maintains a drug-free workplace and ensures equal employment opportunities for all qualified applicants.
Apply for a Position as a Remote Senior Customer Service Representative Optum(United Health Group)