UnitedHealth Archives - Jobs For Work from home Moms

Customer Service Representative – Railroad – National Remote UnitedHealth Group

3Jun

By Working MomNo Comments

Customer Service Representative, Healthcare, Insurance Industry, Remote, Work from Home, Work From Home Careers

Customer Service Representative – Railroad – National Remote UnitedHealth Group

Working as a Customer Service Representative (CSR) at UnitedHealthcare means helping people navigate their health benefits from the comfort of home. Representatives handle 50–70 calls each day, resolving questions related to benefits, eligibility, claims, and financial spending accounts in a single interaction whenever possible. By drawing on UnitedHealth Group’s tools—such as myuhc.com—and their own empathy and compassion, CSRs guide customers through plan options, enrollment, and troubleshooting. Training lasts 18 weeks, Monday through Friday from 8:00 am to 4:30 pm EST (100% attendance required, no PTO during training). After that, representatives transition to one of seven rotating eight-hour shifts within the 8:00 am–8:00 pm EST window, with occasional overtime as needed. Telecom...

Remote Senior Customer Service Representative Optum (United Health)

Role Overview UnitedHealth Group is seeking a full-time Senior Customer Service Representative to join their Optum team. The role involves managing between 50 to 70 calls daily, addressing patient billing inquiries, processing payments, handling adjustments and refunds, and resolving complex billing issues. The position includes on-the-job training for six weeks and requires working flexible hours during specified Eastern Standard Time (EST) shifts. This remote opportunity also supports acting as a subject matter expert for team members while upholding HIPAA and compliance regulations. Qualifications and Requirements Required Qualifications: High school diploma, GED, or equivalent work experience. Minimum of 2 years’ experience in customer service, healthcare call centers, or me...

Remote Billing Representative with UnitedHealth Group

Role Overview UnitedHealth Group is seeking a Billing Representative to work remotely, supporting the billing process by gathering and verifying essential information to ensure accurate billing for clients, patients, and third-party insurances. The role involves handling customer inquiries via phone and correspondence, managing escalated situations, and maintaining detailed records while adhering to established performance standards. Qualifications and Requirements Education & Experience: High School Diploma/GED or equivalent work experience. Minimum of 1 year of experience in an office, administrative, clerical, or customer service role using phones and computers. Technical Skills: Proficiency with Microsoft Word, Excel, and Outlook. Familiarity with Wind...