Working as a Customer Service Representative (CSR) at UnitedHealthcare means helping people navigate their health benefits from the comfort of home. Representatives handle 50–70 calls each day, resolving questions related to benefits, eligibility, claims, and financial spending accounts in a single interaction whenever possible. By drawing on UnitedHealth Group’s tools—such as myuhc.com—and their own empathy and compassion, CSRs guide customers through plan options, enrollment, and troubleshooting. Training lasts 18 weeks, Monday through Friday from 8:00 am to 4:30 pm EST (100% attendance required, no PTO during training). After that, representatives transition to one of seven rotating eight-hour shifts within the 8:00 am–8:00 pm EST window, with occasional overtime as needed.
- Telecommute from anywhere in the U.S.
- Handle up to 70 calls per day focused on benefits, eligibility, claims, and financial accounts
- Use UnitedHealth Group tools (e.g., myuhc.com) to educate and empower customers
- Gain experience researching complex health care questions across multiple systems
Qualifications and Requirements
Applicants must be at least 18 years old and hold a high school diploma, GED, or equivalent work experience. A minimum of two years in a customer service role is required. Once training concludes, representatives work a rotating shift, choosing among schedules such as 7:50 am–4:20 pm, 9:00 am–5:30 pm, or 11:35 am–8:05 pm (all EST). Occasional overtime may be needed to meet demand. Hosting sensitive company documents remotely requires a dedicated, private workspace and adherence to UnitedHealth Group’s Telecommuter Policy. A reliable high-speed internet connection approved by UnitedHealth Group is also mandatory.
- Education/Experience
- High school diploma/GED (or equivalent work experience)
- Minimum two years in customer service
- Scheduling
- Rotating eight-hour shifts Monday–Friday (8:00 am–8:00 pm EST)
- Occasional overtime depending on business needs
- Remote-Work Requirements
- Dedicated, private workspace free from household distractions
- Secure handling of confidential documents
- High-speed internet connection approved by UnitedHealth Group
Preferred Qualifications
Candidates with sales or account management experience can more easily navigate conversations around plan selection and value. Familiarity with medical terminology, health plan documents, or benefit plan design helps when explaining plan features. Experience in social work, behavioral health, disease prevention, health promotion, or working with vulnerable populations is also a plus, as it lends deeper insight into customer needs and challenges.
- Sales or Account Management Background
- Health Care/Insurance Familiarity (medical terminology, plan design)
- Social Work or Behavioral Health Experience (especially with vulnerable populations)
Compensation and Benefits
UnitedHealthcare offers an hourly rate ranging from $16.00 to $28.85, based on factors such as local labor markets, education, work history, and certifications. In addition to competitive pay, eligible employees receive:
- Comprehensive benefits package (medical, dental, vision, life insurance)
- Incentive and recognition programs to reward strong performance
- Equity stock purchase opportunities allowing employees to invest in the company
- 401(k) contributions to support long-term financial security
- Tuition reimbursement and career-development resources (subject to eligibility)
UnitedHealth Group complies with all applicable minimum wage laws, ensuring fair compensation across locations.
Career Growth and Company Culture
UnitedHealthcare fosters a culture where empathy and ongoing learning are central. CSRs receive regular feedback and clear performance metrics—so they know exactly what success looks like. As expertise grows, opportunities arise to specialize in areas such as quality assurance, team leadership, or other member-focused roles. Employee recognition programs shine a spotlight on exceptional work, and the organization encourages internal mobility, enabling representatives to take on new challenges as they develop.
- Structured Performance Feedback clarifies expectations and areas for improvement
- Internal Mobility offers pathways into leadership, training, or specialized member services
- Recognition Programs celebrate achievements and reinforce core values
- Ongoing Learning through workshops, e-learning modules, and mentorships
About UnitedHealthcare
UnitedHealthcare operates under the umbrella of UnitedHealth Group, a diverse health care organization committed to simplifying health care and improving community well-being. Its mission is to help people live their healthiest lives and make the health system work better for everyone. By focusing on removing barriers to care, mitigating environmental impact, and addressing health disparities, UnitedHealthcare strives for equity in access and outcomes. As an Equal Employment Opportunity employer, the company evaluates all candidates without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.
- Mission-Driven: Removing barriers to care and improving health outcomes
- Community Focus: Emphasis on serving historically marginalized groups and those with lower incomes
- Sustainability and Equity: Committed to environmental responsibility and equitable care delivery
- Inclusive Culture: Equal opportunity employment, drug-free workplace, and diversity commitment
Apply for the Customer Service Representative Position with UnitedHealth Group