Role Overview
Alorica is seeking a dedicated Customer Service Representative for a full-time, remote position based in the United States. In this role, the selected candidate will be responsible for addressing customer inquiries, resolving issues related to products and services, and providing comprehensive support. The representative will serve as the first point of contact for customers and play a critical role in ensuring that every interaction aligns with the company’s high standards of customer service. Key responsibilities include:
- Assisting customers with concerns related to product or service usage
- Documenting call-related information for auditing and reporting purposes
- Maintaining and updating customer records
- Promoting additional or enhanced services as appropriate
The position requires candidates to work from a private home office equipped with a reliable DSL or Cable Internet connection (minimum 10 Mbps download and 3 Mbps upload). Alorica provides the necessary equipment, which may include a webcam, to ensure that remote operations run smoothly.
Qualifications and Requirements
Applicants must meet the following criteria to be considered for the position:
- Possess a high school diploma or GED
- Previous customer service experience is an asset
- Demonstrate strong computer navigational skills
- Have a working knowledge of Microsoft Office applications (Word, Excel)
- Exhibit excellent oral and written communication skills
- Possess exceptional listening and comprehension abilities
- Maintain a professional, courteous, and customer-oriented demeanor
Additionally, candidates must ensure that their work environment complies with the company’s requirements, including a dedicated home workspace and a stable, high-speed Internet connection.
Compensation and Benefits
This position offers an hourly rate of $15 along with a comprehensive benefits package designed to support the overall well-being of employees. Benefits include:
- Health, Dental, and Vision Coverage: Options available with Health Savings Account (HSA) support
- Paid Time Off (PTO): Including paid holidays and sick leave
- Flexible Pay Options: Daily or weekly pay arrangements available
- 401K Retirement Plan: Offering financial security for the future
- Professional Development: Paid training sessions and tuition reimbursement
- Additional Benefits: Employee discounts program covering groceries, travel, insurance, phone plans, health and wellness, and pet supplies; employee assistance program; and other voluntary benefits
Career Growth and Company Culture
Alorica emphasizes internal career advancement and professional growth. The company has a strong focus on promoting from within, with over 70% of leadership positions filled internally. As part of the team, employees will have access to structured career development programs and leadership training, which help pave the way for career advancement. The company culture is built on the following principles:
- Internal Advancement: Clear pathways for growth within various departments, including customer service, training, technical support, management, and recruiting
- Supportive Environment: An inclusive, team-oriented culture that values professional and personal development
- Community Involvement: Active engagement in community support through initiatives like Making Lives Better with Alorica (MLBA)
- Structured Programs: Access to leadership programs and career development resources
About Alorica
Alorica is a global leader in customer service and operates in 18 countries, employing tens of thousands of individuals. The company is committed to delivering quality customer experiences and adheres to a core mission of “making lives better, one interaction at a time.” Additional aspects of the company include:
- Global Presence: A wide-reaching operational network across multiple countries
- Charitable Initiatives: Through its non-profit arm, Making Lives Better with Alorica (MLBA), the company supports employees, their families, and the communities in which they live
- Equal Opportunity Employment: Alorica practices non-discriminatory hiring and employment practices
- Commitment to Quality: A consistent focus on excellence in customer service and continuous improvement in employee skills and career advancement
Alorica’s commitment to its employees is reflected in the comprehensive benefits and career growth opportunities provided, making it a reliable employer for those seeking stability and professional development in the customer service field.