Role Overview
This contract position involves delivering customer service assistance to healthcare card users. Primary responsibilities include responding to inbound phone calls, and potentially handling chat and email inquiries, to address various customer needs. Work is performed remotely, and contractors must supply their own computer equipment and adhere to specified technology requirements.
Qualifications and Requirements
- Fluent in both Spanish and English with strong verbal and written communication skills
- Prior experience in customer service
- Ability to handle inquiries professionally, with attention to detail
- Quiet, distraction-free workspace
- Personal computer (Windows 10 or Windows 11) with at least 8GB RAM
- Wired USB headset with microphone
- High-speed wired internet (10 Mbps download or higher)
- Smartphone or tablet for certain program tasks and authentication
- Residency in a location that is not restricted by Omni Interactions (list of excluded states provided in the job details)
Compensation and Benefits
- Hourly compensation of $17/hr
- Additional incentives may be offered based on client performance metrics
- Flexible scheduling options, with most work hours available during weekdays and daytime
- Independent contractor arrangement, with no employee benefits
- Start date of 3/21/25
Career Growth and Company Culture
Contractors have the opportunity to work with Fortune 500 clients via Omni Interactions. This setup can provide diverse industry exposure and experience in a remote environment. While this is an independent contractor role rather than a traditional employee position, contractors often gain valuable customer service skills and professional development by supporting various clients.
About Omni Interactions
Omni Interactions is a platform that connects independent contractors with customer service opportunities for reputable organizations. Contractors partner with Omni Interactions to offer phone, chat, and email support to multiple clients. This role focuses on healthcare card support under a contractual agreement. The company outlines clear guidelines and technology requirements to ensure smooth remote operations.