Role Overview
This remote position, based in Richmond, Virginia, involves assisting customers through empathetic problem-solving and clear communication. The coordinator is expected to handle estate-related inquiries, exercise sound judgment, and manage time effectively to meet customer needs. Success in this role requires strong listening skills, attention to detail, and flexibility in adapting to changing processes.
Qualifications and Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of customer service experience
- Private, secure workspace free from distractions
- Reliable private internet connection (cable or fiber) with sufficient download speeds
- Ability to operate effectively in a virtual environment, complying with internet security standards
- Residency in the continental United States (excluding California, Hawaii, and U.S. territories)
Compensation and Benefits
- Hourly rate: $21 (equivalent to $43,680 annually)
- Medical, dental, vision, and prescription coverage beginning on Day 1
- Flexible schedule options and paid time off
- Tuition reimbursement and quarterly training opportunities
- Backup childcare, mental wellness support, and additional wellbeing offerings
- Flexible Spending Account, life insurance, disability insurance, and 401(k) with stock purchase plan
Career Growth and Company Culture
Capital One invests in associates through formal and informal learning programs, focusing on development in communication, problem-solving, and decision-making. Team members are encouraged to embrace new ideas, demonstrate empathy, and provide top-quality customer service. The organization values dependability, collaboration, and ongoing professional growth.
About Capital One
Capital One is recognized for its commitment to customer care and employee development. Known for promoting a supportive, inclusive workplace, Capital One offers resources and benefits designed to help associates succeed both personally and professionally. The company fosters a culture that encourages continuous learning, community outreach, and innovation.
Apply for a Work from Home Customer Service Coordinator – Estates with Capital One