Role Overview
A leading Fortune 5 organization is seeking a Healthcare Customer Service Representative to handle inbound calls from healthcare providers and medical offices. In this role, individuals will address questions regarding prior authorizations, collaborate with colleagues to resolve issues, and uphold service-level standards. Successful candidates will demonstrate strong attention to detail, clear communication skills, and a dedication to delivering an exceptional customer experience.
Qualifications and Requirements
- Minimum of one year in a customer service role
- Familiarity with Windows or Microsoft applications
- High-volume call center experience preferred
- Prior exposure to healthcare processes (insurance, benefits, prescriptions) is a plus
- High School Diploma or GED (verified)
Compensation and Benefits
- Hourly rate range: $17.00 – $31.30 (actual compensation depends on experience and location)
- Eligibility for CVS Health bonus or incentive programs
- Comprehensive medical, dental, and vision plans
- 401(k) plan with company contributions and an Employee Stock Purchase Plan
- Fully-paid term life insurance, plus short- and long-term disability benefits
- Paid Time Off, paid holidays, and other well-being programs
- Generous employee discounts and access to professional development courses
Career Growth and Company Culture
This position offers ongoing training and the opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program. As part of a people-focused culture, team members can expect a collaborative environment that promotes innovation, individual growth, and a sense of purpose. Colleagues are empowered to contribute to process improvements and help shape the future of customer support within the organization.
About Company
CVS Health is recognized as one of the largest health solutions companies in the United States, serving millions of individuals through its retail stores, health services, and pharmacy benefits management. With a mission to bring heart to every moment of health, CVS Health fosters a work culture driven by collaboration, inclusion, and continuous learning.
Apply to the Healthcare Customer Service Representative