Role Overview
A prominent opportunity has opened for a Customer Service Representative position located within a 50-mile radius of Tampa, Florida. The role involves engaging with members by addressing inquiries via telephone, internet, or written correspondence. Over a four-week paid training period (Monday–Friday, 8:30 a.m.–5:30 p.m. EST), new hires become familiar with company systems and procedures. After training, shifts may vary between 7 a.m. and 7:30 p.m. (EST) and could include weekends or holidays, reflecting the demands of a customer-centric organization.
Qualifications and Requirements
- Required Skills:
- Customer service experience in a transaction-based environment such as a call center or retail setting.
- Preferred Skills:
- Trauma-informed care training
- Exposure to care management
- Experience in a production environment
- Familiarity with de-escalations
- One to two years of healthcare or Medicaid experience
- Previous telework experience
- Education:
- High school diploma or GED equivalent
Compensation and Benefits
The pay range for this position is $17.00 – $25.65 per hour, and the exact rate is influenced by factors like experience, education level, and geographic location. In addition to competitive compensation, employees enjoy a comprehensive benefits package that includes medical, dental, and vision plans. A 401(k) retirement savings plan, an employee stock purchase plan (for those who qualify), and life insurance coverage are also offered. Paid time off, paid holidays, and various well-being programs contribute to a supportive work-life balance. Detailed benefits information is available on the company’s official Benefits page.
Career Growth and Company Culture
The organization fosters an environment designed to empower employees to deliver personalized healthcare services. With a mission centered on bringing “heart to every moment” in the health journey, the culture focuses on collaboration, innovation, and professional development. Employees are encouraged to take advantage of internal training opportunities, development courses, and advancement pathways that help shape satisfying long-term careers.
About CVS Health
CVS Health stands out as a leading provider in the healthcare sector, committed to improving the lives of millions nationwide. The company’s ethos underscores the importance of compassionate care and continuous improvement. By prioritizing a culture of empathy and leveraging technology solutions, CVS Health continues evolving to meet the healthcare needs of customers and communities.