A remote Patient Service Representative opportunity is available for candidates residing in Texas, Florida, Georgia, North Carolina, or South Carolina. Based in Atlanta, Georgia, this temporary position offers $15.99 to $16 per hour and requires at least one year of recent healthcare call center experience. The role is structured around a high-volume, inbound call environment that demands efficiency, attention to detail, and strong communication skills.
Working within a first-shift schedule spanning 6:00 a.m. to 11:00 p.m., including weekends and rotating shifts, the representative is expected to respond promptly to incoming calls and emails while meeting established performance metrics. Responsibilities include managing inquiries such as tank requests, ETA updates, pick-up requests, location assistance, order status checks, and pricing questions. Accurate documentation of call details in accordance with standard operating procedures is essential.
The position also involves verifying insurance carriers in database systems, addressing customer concerns through structured problem-solving, and maintaining familiarity with current products and services. Strict adherence to HIPAA guidelines is required to ensure patient confidentiality at all times. During the first 90 days beginning in early March, consistent attendance with no absences or tardies is mandatory while working remotely.
Qualifications and Requirements
- At least one year of recent healthcare call center experience (required)
- High school diploma or GED
- Comfort handling high-volume inbound calls with multitasking and precise data entry
- Reliable attendance with no exceptions during the first 90 days
- Hard-line internet connection with Ethernet access
- Flexible availability for rotating shifts, holidays, major events, and weekend work
This role is classified as entry level and is suited for individuals comfortable in fast-paced service environments where accuracy and responsiveness are critical.
Compensation and Benefits
The hourly wage ranges from $15.99 to $16, paid on a weekly basis. Compensation may vary depending on education, work experience, location, job duties, and certifications. Eligible employees may access a comprehensive benefits package that includes medical, prescription, dental, and vision coverage, along with AD&D and life insurance offerings, short-term disability, and a 401(k) plan.
The posting will remain open for thirty days. Employment practices comply with applicable federal and state laws, including equal opportunity standards and accommodation requirements.
Career Growth and Company Culture
This opportunity is offered through Randstad, a global staffing and workforce solutions provider. The organization emphasizes matching candidates’ skills and employment goals with appropriate opportunities across temporary, temporary-to-permanent, and permanent placements.
Randstad operates under equal opportunity employment principles and welcomes applicants of all abilities. Candidates requiring reasonable accommodation during the hiring process are encouraged to request support. The company’s policies reflect a commitment to inclusive hiring practices and compliance with employment regulations.
About Randstad
Randstad is recognized as a leader in connecting job seekers with employers across multiple industries. Through its network of recruiters and workforce specialists, the company works to align candidate qualifications with business needs. Its services span a range of employment types and geographic markets, supporting both organizations and individuals in achieving workforce objectives.
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