Role Overview
U-Haul is currently seeking remote Customer Service Agents to provide high-quality support and personalized solutions for its customers. This role involves handling inbound calls, ensuring that each customer receives a seamless and satisfactory service experience—all from the comfort of a private home workspace. The position demands a commitment to a 40-hour work week with designated working hours between 12:00 PM and 8:30 PM Arizona time, including weekend and holiday availability. New hires will participate in a paid, two-week training program that uses a combination of instructor-led sessions, interactive activities, and e-learning modules via U-Haul University, ensuring that candidates are well-prepared to begin handling customer calls from their first week.
Qualifications and Requirements
Candidates for the remote Customer Service Agent role should meet the following criteria:
- Availability: Commitment to a 40-hour work week with mandatory shifts on weekends and holidays.
- Customer Engagement:
- Ability to engage with customers in a friendly and approachable manner.
- Capacity to maintain a knowledgeable understanding of U-Haul’s products and services.
- Ability to demonstrate empathy and manage challenging situations with a calm demeanor.
- Technical Proficiency:
- Must have a home computer meeting the following specifications:
- Operating System: Windows 11
- RAM: Minimum of 16GB (32GB recommended)
- Processor: CPU benchmark score of at least 6,000 (10,000 recommended)
- Storage: SSD with at least 5GB free space
- Reliable high-speed internet with:
- Ping: Under 100
- Download: 50MB minimum (100MB recommended)
- Upload: 5MB minimum (10MB recommended)
- External or built-in webcam and a wired USB headset.
- Must have a home computer meeting the following specifications:
- Soft Skills and Professionalism:
- A friendly, caring tone in communications.
- Strong typing skills with accurate data entry and written communication.
- Completion of a job-related assessment as part of the application process.
- Work Environment: A quiet, private home workspace is required to minimize interruptions and ensure professionalism.
Compensation and Benefits
U-Haul offers competitive compensation along with a comprehensive benefits package designed to support the success and well-being of its employees:
- Compensation:
- Starting wage of $14 per hour, with the possibility of a higher base wage depending on local minimum wage laws.
- Health and Wellness:
- Comprehensive medical, dental, and vision coverage (for eligible candidates).
- 24/7 access to physicians for family care, virtual doctor visits, and wellness reimbursement programs covering gym memberships, dietary services, and mental health support.
- Financial Security:
- Access to U-Haul Federal Credit Union membership, a 401(k) savings plan, and an Employee Stock Ownership Plan (ESOP).
- Additional financial protections including tuition reimbursement, auto/home/life insurance, and identity theft protection.
Career Growth and Company Culture
U-Haul emphasizes professional development and a supportive company culture:
- Career Development:
- Employees benefit from on-the-job training and access to free online courses through U-Haul University.
- The company prioritizes internal growth and encourages employees to advance within the organization.
- Company Culture:
- U-Haul fosters a work environment that values integrity, transparency, and the professional growth of its staff.
- The culture supports collaborative teamwork, continuous learning, and open communication channels.
About U-Haul
U-Haul is a well-established company recognized for its commitment to providing efficient and effective services to customers. The company has a reputation for promoting a customer-centric approach and invests in its workforce through extensive training programs and comprehensive benefits. As an equal opportunity employer, U-Haul ensures that all applicants are considered without discrimination based on race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other protected characteristic. The company also facilitates accommodations throughout the hiring process to support diverse applicants.