Remote e-Live Verification Phone Agent – Part-Time
U-Haul is inviting applications for a remote position that focuses on live verification of customers opting to rent through its Truck Share 24/7 program. The role requires agents to verify and approve rental dispatches while interacting with customers via phone and chat.
Role Overview
The role involves handling inbound calls, making outbound calls, and interacting with customers via digital chat. The primary function is to review customer information, ensure compliance with rental standards, and facilitate the rental process through the U-Haul app. Key responsibilities include:
- Reviewing Rental Sessions: Agents claim and verify sessions for customers using the Truck Share 24/7 service.
- Ensuring Compliance: Verifying that each session meets U-Haul’s required standards.
- Digital Interaction: Handling multiple digital communication channels simultaneously, including phone and online chats.
- Customer Assistance: Addressing queries and providing necessary instructions to facilitate the rental process.
- Technical Validation: Agents must pass specific computer and facial recognition assessments before consideration.
The position requires a focused work environment at home and adherence to a defined schedule based on Arizona time. Applicants must be available for specific shifts during weekdays and weekends, including holiday work.
Qualifications and Requirements
Candidates must demonstrate proficiency in handling high-volume phone interactions and digital communications. Specific qualifications and requirements include:
- Communication Skills: Excellent verbal and written communication in English.
- Customer Service Experience: At least one year of experience in phone-based customer service.
- Technical Proficiency: Ability to use a computer effectively, along with skills in managing multiple tasks concurrently.
- Assessment Requirements:
- A screenshot of the Computer Specs Test results.
- A screenshot showing a minimum of 80% on the Facial Recognition Assessment.
- Completion of the Computer Literacy and Typing Assessment.
- Equipment and Environment:
- A private and quiet workspace at home.
- A computer that meets the specified technical requirements:
- Operating System: Windows 11.
- Minimum RAM: 16GB (32GB recommended).
- Processor: Minimum CPU benchmark score of 6,000 (10,000 recommended).
- Storage: SSD with at least 5GB free space.
- Additional hardware includes a webcam and a wired USB headset.
- Required internet speeds: Ping under 100, Download minimum 50MB (100MB recommended), and Upload minimum 5MB (10MB recommended).
- Availability: At least 25 hours per week with required shifts on Friday, Saturday, and Sunday, including specific scheduling requirements.
- Additional Requirements: Ability to multitask, logical reasoning, and consistent attendance.
Compensation and Benefits
The position offers a competitive hourly rate with additional benefits for part-time employees. Compensation and benefits include:
- Hourly Base Rate: $16 per hour, subject to adjustments based on state or local minimum wage laws.
- Part-Time Benefits:
- Medical Reimbursement Indemnity Plan.
- Rx Savings Plus Discount Plan.
- Dental Plan.
- Vision Plan.
- Retirement Savings through a 401(k) Plan.
These benefits ensure that part-time employees have access to essential health and financial resources.
Career Growth and Company Culture
U-Haul emphasizes a structured training process and continuous learning, ensuring that new hires are well-equipped to perform their roles effectively. The company provides:
- Initial Training: One week of instructor-led training that combines classroom education with hands-on learning in small groups.
- Ongoing Education: Continued courses, counseling, and coaching from the leadership team to support professional growth.
- Structured Shifts: Clear shift schedules that enable employees to plan their work-life balance efficiently.
- Company Culture: U-Haul maintains an objective, performance-focused culture that values clear communication, compliance, and customer satisfaction. The work environment, although remote, mirrors the efficiency and operational standards expected at a traditional U-Haul site.
About U-Haul
U-Haul is a well-known name in the moving and storage industry. The company is committed to ensuring a seamless rental experience for customers through innovative solutions like the Truck Share 24/7 program. With a reputation for quality service and operational excellence, U-Haul provides equal employment opportunities and values diversity in its workforce. The company’s hiring process is designed to evaluate candidates impartially, with a strong emphasis on technical capability and customer service skills.