Bilingual Spanish/English Insurance Customer Service Representative with Foundever

Individual working at a white desk with a white apple desktop computer.

Role Overview

Foundever is seeking a Bilingual Spanish/English Insurance Customer Service Representative to join its remote team. In this role, the selected candidate will provide customer support for one of the largest insurance providers in the United States. The position involves handling inbound customer inquiries, providing solutions, and navigating system tools to retrieve necessary information. As a virtual customer service agent, the candidate is expected to maintain a distraction-free workspace and adhere to strict guidelines during training and work hours, including the requirement for a quiet environment and a visible webcam presence.

Key aspects of this role include:

Providing reliable and compassionate customer support
Using critical thinking to assess inquiries and develop empathetic solutions
Working remotely, while ensuring all equipment and internet connectivity requirements are met
Maintaining professionalism in every interaction with customers

Qualifications and Requirements

The ideal candidate for this position must meet the following criteria:

Language Skills: Fluency in both English and Spanish is essential.
Residency: Must reside in one of the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI.
Age and Education: Must be at least 18 years old with a high school diploma or GED equivalent.
Experience: A minimum of 6 months to 1 year of relevant work experience is preferred.
Availability: Open availability during operating hours is required, with the flexibility to work weekend shifts as needed.
Technical Requirements:
- A quiet, distraction-free workspace is necessary during training and regular work hours.
- A hardwired high-speed internet connection is mandatory.
- The candidate must use their own computer or tablet (excluding certain devices such as Kindle Fire tablets), and cell phones are not permitted for training.
Customer Service Aptitude: Strong professional customer service skills, reliability, organizational skills, and the ability to navigate multiple screens and system tools effectively.

Compensation and Benefits

Foundever offers competitive compensation and a range of benefits designed to support the well-being and career growth of its associates. Highlights of the compensation and benefits package include:

Competitive Wage: Starting at $16 per hour.
Health Benefits: Comprehensive health, dental, and vision insurance.
Retirement Plans: 401(k) matching is available.
Additional Benefits:
- Disability insurance coverage.
- Paid time off and bonus opportunities.
- Remote work flexibility with the possibility of onsite opportunities if residing within 50 miles of a site.

This package is designed to attract reliable and motivated candidates who are looking for a stable, full-time remote opportunity.

Career Growth and Company Culture

Foundever supports career growth and values a culture that is both agile and founder-led. With over 170,000 associates globally, the company is well known for its innovative approach to customer experience (CX) management. Employees benefit from:

Comprehensive Training: Foundever provides paid training to ensure that all associates are well-prepared to handle customer interactions.
Professional Development: Opportunities for career advancement are available within the organization.
Inclusive Environment: The company has a strong focus on diversity and equal opportunity, making sure that all employees are selected, developed, and rewarded based on performance and without discrimination.
Military-Friendly Workplace: Foundever supports military families through partnerships with Military One Source and other veteran organizations, valuing the unique skills and experiences veterans contribute.

About Foundever

Foundever is recognized as a global leader in the customer experience industry. With a workforce of 170,000 associates and support for more than 750 of the world’s leading and digital-first brands, the company provides innovative CX solutions. Foundever manages over 9 million customer interactions every day in more than 60 languages and across 45 countries. The organization combines global strength and scale with an agile, entrepreneurial approach, enabling companies of all sizes and industries to enhance their customer service experiences during critical moments.