Bilingual Spanish/English Insurance Customer Service Representative with Foundever
Role Overview
Foundever is seeking a Bilingual Spanish/English Insurance Customer Service Representative to join its remote team. In this role, the selected candidate will provide customer support for one of the largest insurance providers in the United States. The position involves handling inbound customer inquiries, providing solutions, and navigating system tools to retrieve necessary information. As a virtual customer service agent, the candidate is expected to maintain a distraction-free workspace and adhere to strict guidelines during training and work hours, including the requirement for a quiet environment and a visible webcam presence.
Key aspects of this role include:
Providing reliable and compassionate customer support
Using critical thinking to assess inquiries an...