Looking for a meaningful remote job in customer service? Five Star Call Centers is hiring Phone and Chat Specialists to support frontline healthcare workers by helping nurses connect with hospitals and healthcare facilities in need.
As a Phone and Credential Specialist, you will play an essential role by verifying credentials online and communicating with nurses via phone and chat. You’ll manage inbound and outbound calls, handle multiple chat conversations simultaneously, and ensure timely follow-up with those signing up for shifts.
This position is ideal for individuals who are organized, tech-savvy, and passionate about supporting the healthcare community—all from the comfort of home.
Key Responsibilities
- Handle inbound/outbound calls and manage multiple chat channels.
- Verify healthcare worker credentials using online systems.
- Communicate credential status via written messages and follow-up phone calls.
- Access internal systems and resources to resolve inquiries.
- Perform accurate data entry and navigate online platforms efficiently.
- Follow company communication scripts and maintain professionalism.
- Support shift scheduling processes by confirming credential matches.
- Remain flexible and open to cross-training as needed.
Qualifications and Requirements
- Minimum 1 year of customer service or call center experience.
- Strong communication and active listening skills.
- Fast learner who can work independently in a remote setting.
- Comfortable with multitasking across systems and platforms.
- Must type at least 35 WPM accurately.
- Previous work-from-home experience preferred.
- A background check will be conducted per state and federal laws.
Hardware/Software Requirements:
- Intel® Core™ i5 5200 Series or better
- 8GB RAM minimum (Windows 8.1/10 64-bit)
- Dual monitors with at least 1280×768 resolution
- USB headset (no Chromebooks/tablets)
- Reliable high-speed internet (wired LAN connection required)
- Up-to-date antivirus software and active firewall
Visit the BYOD policy for full tech requirements.
Compensation and Benefits
- Starting Pay: $14/hour
- Shift Differential: Additional $1/hour for nights and weekends
- Performance-Based Raise: Possible after 90 days
- Hours: Shifts between 7:00 AM – 7:00 PM CST, Mon–Fri + rotating weekends
- Paid Training: 3 weeks, Mon–Fri, 8:00 AM – 5:00 PM CST
- Status: Full-time (40 hours/week)
- Equipment Provided: Yes, for full-time permanent employees
- Work-from-Home: Available in MS and select other states
Career Growth and Company Culture
At Five Star Call Centers, we pride ourselves on being “Not Your Ordinary Call Center™.” We’re passionate about customer care and proud to support essential healthcare workers. As part of our team, you’ll experience a fast-paced, rewarding environment where professional growth is encouraged and recognized.
You’ll also have access to flexible work arrangements, comprehensive training, and a leadership team that values communication and collaboration.
About Five Star Call Centers
Five Star Call Centers has been delivering exceptional customer service solutions for over 35 years. We specialize in providing high-quality support across industries including healthcare, retail, financial services, and more. Our team is driven by innovation, integrity, and a shared goal of providing five-star service to every customer interaction.
How to Apply
Ready to join our team and help connect healthcare heroes to the frontlines?
Apply now through our official careers portal [link to application page] or visit FiveStarCallCenters.com to learn more about our open positions.