Adecco is seeking a Tech Support Hotline Agent to work remotely in Newark, New Jersey. The position is classified as a contract or temporary role with a competitive pay rate of $17 per hour. The primary responsibility of this role is to provide operational product support for a diverse range of stakeholders. The selected candidate will assist consumers, end-users, installers, engineers, sales distributors, dealers, and builders by addressing inquiries related to product features, installation, usage, troubleshooting, and maintenance. In addition, the role involves providing technical troubleshooting and diagnostic support to qualified Service Centers and Technicians. The position requires efficient communication of technical information and proper documentation of support processes.
Qualifications and Requirements
Applicants are expected to possess a combination of education, experience, and key competencies that ensure they can manage the technical demands of the role. Candidates should have:
- Education & Experience:
- An Associate’s degree or higher in electronics or a related field, or equivalent experience.
- 1-3 years of experience in providing technical support for electronic consumer or business products.
- Technical and Communication Skills:
- Proficiency in using PC, Internet, and mainframe computer systems.
- Excellent written and oral communication abilities.
- The capability to communicate effectively with a wide range of clients including end-users, servicers, and technical teams.
- Experience documenting internal and external support processes and creating technical bulletins.
- Core Competencies:
- Strong problem-solving skills.
- A self-motivated work ethic and the ability to perform multiple tasks simultaneously.
- An aptitude for working independently with minimal supervision.
- Capacity to collaborate with various stakeholders, including field service, sales, and engineering teams.
Compensation and Benefits
The position offers a pay rate of $17 per hour along with a range of benefits designed to cater to the diverse needs of its associates. Benefits include:
- Medical, dental, and vision insurance.
- Life insurance and short-term disability coverage.
- Additional voluntary benefits and an Employee Assistance Program (EAP).
- Commuter benefits and a 401K plan.
- Eligibility for paid leave, including Paid Sick Leave, and compliance with Federal, State, or local law for other paid leave and holiday pay where applicable.
These offerings ensure that employees have the flexibility to choose coverage that best fits their personal circumstances.
Career Growth and Company Culture
Adecco offers an environment that fosters growth and the development of technical skills. Although this role is a contract/temporary position, it is structured to provide significant opportunities for career advancement. Employees are encouraged to develop their skills further in a role that emphasizes innovation, collaboration, and continuous learning. The company maintains a professional and supportive culture, emphasizing equal opportunity and compliance with local, state, and federal regulations. Adecco’s commitment to diversity and inclusion ensures that all candidates, including those with arrest and conviction records, are given fair consideration under applicable laws.
About Adecco
Adecco is recognized for its objective approach to recruitment and support services. The company focuses on matching qualified applicants with roles that meet their expertise, ensuring operational efficiency and satisfaction on both sides. Adecco’s adherence to equal opportunity employment practices and its comprehensive candidate privacy policy reflect its commitment to ethical and responsible employment practices. The company’s structured approach to benefits and professional development is designed to empower employees while maintaining strict compliance with legal and regulatory requirements.
Apply to the Work from Home Remote Tech Support Hotline Agent with Adecco