Role Overview
In this role, you’ll interact with customers via inbound and outbound calls or through the internet, assisting them with inquiries related to products and services. Your responsibilities will include:
- Providing support using a call flow guide.
- Assisting customers with purchases and post-order support.
- Promoting additional products or services.
- Maintaining knowledge of client products, including smartphones, tablets, computers, and wearables.
- Documenting interactions in databases.
Qualifications and Requirements
Ideal candidates will possess:
- At least one year of customer service experience.
- A high school diploma or GED.
- Strong multitasking and computer navigation skills.
- A quiet, distraction-free workspace at home.
- High-speed internet connection (excluding wireless/hotspots or satellite) and a smartphone.
- Residency in the United States with a valid U.S. address.
Compensation and Benefits
Concentrix offers a competitive starting wage between $17 and $18 per hour, along with:
- Paid training and performance-based incentives.
- Employee referral bonus opportunities.
- Health and wellness programs.
- Mentorship and career development programs.
- Participation in company events promoting diversity, equity, and inclusion.
Career Growth and Company Culture
Concentrix is committed to the growth and development of its employees. Approximately 80% of managers and leaders have been promoted from within. The company fosters a people-first, inclusive culture, encouraging continuous learning and innovation.
About Concentrix
Concentrix is a global provider of customer experience solutions, partnering with clients in various industries to deliver exceptional service. With a presence in over 70 countries, the company emphasizes innovation, diversity, and employee empowerment.
Apply Now for the Seasonal Customer Service Representative position with Concentrix