Customer Experience Supervisor (Remote) with Stryker
Stryker is hiring a Customer Experience Supervisor for a fully remote position with occasional travel requirements (approximately 10%). The role centers around leading a customer service team that supports internal and external clients, ensuring high-quality service, and improving team performance through training, mentorship, and process evaluation.
This supervisory position plays a vital role in maintaining customer satisfaction across the organization. Responsibilities go beyond daily operations—they include coaching representatives, resolving escalations, optimizing workflows, and collaborating with departments like sales, distribution, order processing, and finance to resolve inquiries around billing, production, and delivery.
Daily tasks involve:
Monitoring and enhancing c...










