Location: United States of America
Role Overview
As an Automotive Customer Service and Case Management Representative working from home, you’ll handle inbound inquiries, document interactions accurately and resolve escalated automotive questions. You’ll team up with dealerships, third-party partners and field support to keep customer satisfaction high for a luxury brand.
Qualifications and Requirements
- Minimum 18 years old with a High School Diploma or GED
- 2–3 years of customer service experience (automotive background preferred)
- Proficiency navigating multiple computer applications
- Excellent written and verbal communication skills
- Positive, solution-oriented approach and genuine passion for the automotive industry
Compensation and Benefits
- Base pay range: $18.15–$24.43 per hour, plus performance-based incentives
- Paid training, paid learning days and performance bonuses
- Medical, dental and vision insurance
- 401(k) retirement plan with company match
- Paid time off, holidays and lucrative employee referral bonuses
- Comprehensive Employee Assistance Program and health & wellness initiatives
Career Growth and Company Culture
Concentrix champions its people. About 80% of managers are promoted from within, and you’ll tap into free leadership programs designed to fuel your professional journey. Join a community recognized as one of the “World’s Best Workplaces” with a people-first, inclusive environment that spans 70+ countries.
About Concentrix
Founded over 20 years ago, Concentrix partners with 2,000+ clients—including Fortune Global 500 companies—to design, build, and run tech-powered customer engagement solutions at scale. Today, more than 440,000 “game-changers” across 70+ countries deliver exceptional experiences under our people-centric culture.