If you are interested in working from home as a customer service representative, you should do your research before accepting any job offers. There are many legitimate work-from-home customer service representative jobs, but sometimes you have to weed through the untrustworthy offers. A legitimate employer for a work-at-home job will not ask potential employees to pay for any training or buy any special equipment directly from the company. A reputable employer will receive high ratings in online forums.
If you are considering working as a customer service representative from home, you should know a few things about the job before accepting any job offers. Most employers will require you to have a dedicated landline telephone, a headset, a computer, an Internet connection and a quiet home office that is free of all background noise. In addition to the technical requirements, employers look for certain qualities and capabilities when hiring customer service representatives. They look for employees that have a professional and pleasant speaking ability, a strong work ethic, the ability to work independently, problem solving skills and excellent multi-tasking capabilities.
When examining work-at-home customer service representative job offers, pay close attention to the pay and benefits offered by each employer. Some employers hire representatives as self contractors, which means that you will be responsible for handling your taxes. Other employers hire representatives as regular employees, which means that they withhold taxes for you, and many of these companies offer benefits. If the company does offer benefits, find out if the benefits are available for both part-time and full-time employees, and how long it takes to begin receiving benefits such as medical, vision and dental insurance. Find out if you will be paid per call or per hour, and if there are any bonuses available based on your performance. It is also very important to inquire about the payment process. Find out if you will receive a check or if you will receive payments through Paypal or another payment option.