Scholastic is seeking seasonal part-time Customer Service Representatives to support its fall peak season. This remote role provides an opportunity for residents of Missouri, Arkansas, Oklahoma, and Kansas to assist in delivering educational materials to students across the country. Representatives will handle a combination of inbound customer inquiries via phone, email, and live chat, ensuring that each interaction is handled with clarity, patience, and empathy.
This temporary position is ideal for individuals looking to earn supplemental income while working flexible daytime hours in a home-based setting. The focus is on delivering thoughtful, complete resolutions for customer needs related to orders, product information, account navigation, and digital platform support.
Qualifications and Requirements
Candidates must demonstrate strong technical and communication abilities, as well as the discipline required for remote work. Key requirements include:
- Proficiency in navigating websites, Microsoft Office, and email tools.
- Ability to multitask across several digital platforms and databases.
- Strong verbal and written communication skills.
- Accurate and efficient data entry capabilities.
- Willingness to make decisions independently and resolve customer issues.
- Reliable attendance history and strong work ethic.
- Flexibility during high-volume periods.
- High-speed internet meeting company technical standards (required for remote positions).
Applicants must reside in Missouri, Arkansas, Oklahoma, or Kansas. A company-sponsored background check is required, and Scholastic participates in E-Verify.
Compensation and Benefits
- Pay rate: $16 per hour
- Job type: Part-time, seasonal
- Shift: Flexible day hours
- Remote: Yes, with internet requirements
- Training & Support: Provided to ensure success in the role
- Background check: Covered by the company
While this is a seasonal opportunity, it offers a competitive hourly wage and the ability to contribute meaningfully to Scholastic’s mission of getting educational materials into students’ hands.
Career Growth and Company Culture
Although temporary, this role offers a window into Scholastic’s customer service operations and culture. Employees in similar seasonal positions have historically found opportunities to continue working with the organization in different capacities. Scholastic promotes a collaborative, mission-driven environment where empathy and professionalism are highly valued.
The work culture emphasizes:
- Teamwork and collaboration
- Clear and professional communication
- Responsibility and self-motivation
- A shared commitment to serving educators, students, and families
About Scholastic Inc.
Founded in 1920, Scholastic Inc. is one of the world’s largest publishers and distributors of children’s books, educational materials, and literacy-focused media. The company plays a key role in supporting reading culture in homes and classrooms across the U.S. and internationally. Scholastic’s catalog includes iconic titles and resources designed to foster a lifelong love of reading.
As an Equal Opportunity Employer, Scholastic maintains strict non-discrimination policies across all levels of hiring and employment practices. To learn more, refer to their EEO Policy Statement and EEO is the Law Poster.