Teleperformance is accepting applications for a remote Customer Service Agent talent pipeline in the United States. This talent pipeline identifies candidates for future openings, which may not be immediately available. Responsibilities include:
- Handling inbound and outbound calls
- Answering customer questions
- Documenting inquiries and updating customer information
- Conducting follow-up and using web-based tools
- Following client-specific instructions and schedules
Qualifications and Requirements
A high school diploma or GED is required, while previous call-center or customer-service experience is highly desired. Applicants also need:
- Effective verbal and written communication
- Multitasking ability
- Basic computer and internet-navigation skills
- The ability to remain seated for extended periods
- The ability to complete pre-employment testing, an internet-speed test, a background investigation, and a drug screen
The work-from-home requirements include:
- An enclosed, secure workspace free from distractions
- Non-cellular high-speed internet through fiber, DSL, or cable
- Internet service that meets the program’s minimum speed
Hotspots, satellite service, and wireless internet are not accepted for this role.
Compensation and Benefits
Teleperformance does not disclose compensation or benefits for this opportunity.
Career Growth and Company Culture
The role develops experience in customer communication, database documentation, account updates, outbound surveying, and contact-center performance standards. Because this is a talent-pipeline opportunity, no start date, promotion path, or specific training program is identified. Teleperformance encourages military veterans and military spouses to apply.
About Teleperformance
Teleperformance provides customer service and support operations for client organizations. This remote talent-pipeline opening focuses on telephone-based service, accurate customer records, and adherence to client-specific procedures and schedules.