CVS Health/Specialty is hiring a full-time Pharmacy Care Technician to support prescription processing and patient service operations from home. Although the position is primarily remote, applicants must live within 75 miles of Orlando and be willing to report onsite when necessary for equipment or technical issues and performance-review discussions.
The technician will read, interpret, and enter prescription information into the company’s computer system. This work includes calculating doses, assigning prescription directions, and processing insurance payments accurately and promptly. Prescriptions that are incomplete or unclear must be routed to the prescriber for clarification, after which the technician will enter the corrected information.
Inbound telephone support is another central part of the position. The technician will communicate with customers and cross-functional teams to answer questions, resolve problems, provide education, and support the company’s service standards. Responsibilities include enrolling new patients, verifying insurance coverage, conducting benefit investigations, and processing medication orders for new and existing patients.
The role requires familiarity with insurance, healthcare, reimbursement requirements, prescription referrals, and customer education. Technicians must also recognize problems during routine assessments and escalate appropriate matters to a pharmacist. Because the work is performed remotely, the position calls for independent and self-directed performance.
Qualifications and Requirements
Applicants must have at least six months of experience working as a pharmacy technician and hold an active, valid pharmacy technician license or certification as required by the State of Florida. A high school diploma or equivalent work experience is also required.
Candidates need at least six months of experience using Windows-based applications, including Microsoft Office, email, internet navigation, and the Windows operating system. Six months of computer-keyboarding experience and aptitude are required as well.
The home-office requirements are specific. Employees must have a private, secure workspace free from distractions and a direct, hardwired internet connection to a modem or router located within seven feet of the computer. The connection must provide at least 100 Mbps download speed and 10 Mbps upload speed. Wi-Fi and satellite connections are not permitted.
Preferred qualifications include at least three months of experience resolving customer needs by telephone. Healthcare experience and familiarity with insurance, benefits, and prescriptions are also preferred. CVS Health additionally lists medical billing, coding, medical assisting, and office-based customer service experience as desirable backgrounds.
Compensation and Benefits
The stated starting rate for this position is $20 per hour. CVS Health also lists a typical pay range of $17.00 to $28.46 per hour for positions within the applicable job grade. An individual offer may vary according to experience, education, geography, and other relevant factors.
The regular schedule is 11:00 a.m. to 7:30 p.m., Monday through Friday. Overtime may be available during periods of increased business demand.
Eligible full-time employees may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, supplemental benefits, and discount programs. The posting specifies 16 paid days off and 10 paid holidays. Additional eligibility and coverage details are provided during the application process and through CVS Health’s Benefits Moments resource.
Career Growth and Company Culture
New employees participate in training intended to introduce them to trainers, support personnel, leadership, and their peers. The onboarding process is designed to provide a team-focused introduction to the position.
CVS Health describes its workplace as one in which employees are expected to care for others, innovate with purpose, remain accountable, and prioritize safety and quality. The company also states that its teams reflect the customers, patients, members, and communities they serve, with an emphasis on ensuring that employees feel valued and included.
The posting does not identify a specific promotion track for this position.
About CVS Health
CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. Through this Pharmacy Care Technician position, CVS Health/Specialty supports patients with prescription processing, insurance verification, medication orders, and related education.
Applications are accepted on an ongoing basis, and the position does not have a stated application deadline. The application process consists of submitting an online application and completing a Virtual Job Tryout. CVS Health states that qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.