Qualifications and Requirements
A high school diploma or GED and at least one year of customer-service experience are required. Fidelity does not require a college degree or a finance background. The company is looking for candidates who can establish rapport, listen carefully, communicate with empathy and professionalism, resolve varied customer situations, and navigate basic technology. Adaptability is important because the working arrangement may include both home and office time. Fidelity will not provide immigration sponsorship for this position.
Compensation and Benefits
The posting describes the job as a full-time hourly phone position but does not publish a pay range. It refers candidates to Fidelity’s benefits program and specifically notes fully paid parental leave and access to onsite health and wellness centers among its featured benefits. Eligibility and the complete terms should be confirmed through the employer.
Career Growth and Company Culture
Fidelity presents the role as an entry point into financial services. Training, career coaching, team activities and time for well-being support are built into the early employment experience, while achievements are recognized as associates progress. The company describes its workplace as diverse and inclusive and says it invests in the skills, experience and connections employees need to advance.
About Fidelity Investments
Fidelity Investments is a privately held financial-services company. It states that its purpose is to make financial expertise broadly accessible and effective in helping people live the lives they want.
Apply for the Customer Service Position with Fidelity Investments