The Clinical Services Pharmacy Technician role with CenterWell Pharmacy is structured around patient interaction and operational support within a remote environment. The position centers on handling inbound communications from patients, pharmacies, and healthcare providers, while also supporting outbound engagement tied to medication therapy management programs.
Responsibilities include addressing inquiries within a defined scope, assisting with medication-related research, and identifying when pharmacist intervention is necessary. The role also involves scheduling medication review sessions and facilitating coordination between patients and consultative pharmacists. Work is performed within established guidelines, with limited deviation and close supervision, emphasizing consistency and adherence to quality standards.
Qualifications and Requirements
Eligibility for this position is geographically restricted; candidates must reside in Arizona, Ohio, Texas, or Florida. An active Pharmacy Technician license—or a “Tech in Training” designation—in the candidate’s state of residence is required.
The role requires prior experience in pharmacy operations or a related call center environment. Familiarity with technical mail-order pharmacy workflows or manufacturing settings is expected, along with the ability to manage multiple computer applications simultaneously. Strong data entry skills are essential.
- Must reside in Arizona, Ohio, Texas, or Florida
- Active Pharmacy Technician or Tech-in-Training license
- Pharmacy Technician or relevant call center experience
- Experience using multiple computer applications simultaneously
- Strong data entry skills
- Work schedule: Monday–Friday, 10:30 AM – 7:00 PM EST
- Availability for rotating Saturday shifts every third week
Preferred qualifications include PTCB or ExCPT certification, a high school diploma or GED, and bilingual proficiency in English and Spanish.
Compensation and Benefits
The compensation range for this full-time position is $40,000 to $52,300 annually. Pay may vary depending on geographic location and individual qualifications.
Benefits are provided through Humana and are designed to support overall well-being. These include:
- Medical, dental, and vision coverage
- 401(k) retirement savings plan
- Paid time off, holidays, and volunteer leave
- Paid parental and caregiver leave
- Short-term and long-term disability coverage
- Life insurance
Remote employees must meet minimum internet speed requirements (25 Mbps download / 10 Mbps upload) and maintain a dedicated workspace to support privacy standards such as HIPAA compliance. Equipment is provided, and occasional travel may be required.
Career Growth and Company Culture
The role operates within a structured framework with clearly defined expectations and processes. While decision-making authority is limited, the environment emphasizes procedural accuracy and consistency.
Within the broader CenterWell organization, employees have access to development resources such as clinical certifications, leadership programs, and career coaching. Flexible scheduling options and remote work arrangements support accessibility while maintaining operational standards.
About CenterWell Pharmacy
CenterWell Pharmacy provides pharmacy services that include home delivery, over-the-counter fulfillment, specialty pharmacy, and retail operations. The organization focuses on supporting patients with chronic and complex conditions, offering integrated services aimed at improving medication adherence and health outcomes.
As part of Humana Inc., CenterWell operates within a larger healthcare framework that emphasizes whole-person health, addressing physical, emotional, and social factors. The organization includes a workforce of more than 30,000 clinicians and focuses on coordinated care delivery across multiple healthcare services.
Click Here to Apply for the Remote Clinical Services Pharmacy Technician with CenterWell Pharmacy