In this fully remote role, the Healthcare Customer Service Representative acts as TP’s frontline contact for clients seeking support. Day to day, representatives engage with customers via phone, email, chat and social media, offering clear answers, de‑escalating difficult situations and, when appropriate, guiding callers toward additional services. Meticulous tracking of each interaction ensures data integrity for auditing and continuous improvement. While based at home, you’ll collaborate closely with a virtual team, sharing insights that shape more innovative responses. This position is available only to candidates residing and authorized to work in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV or WY.
Qualifications and Requirements
TP looks for ambitious problem‑solvers who thrive in a virtual setting. Candidates should:
- Be at least 18 years old with a high school diploma or GED
- Have six months of customer service experience (preferred)
- Type at least 25 words per minute
- Demonstrate strong oral and written communication skills in English and Spanish
- Navigate Windows operating systems and standard desktop software with ease
- Exhibit logical, organized approaches to troubleshooting and prioritization
- Maintain a stable internet connection (min. 15 Mbps download, 5 Mbps upload; ping < 50 ms) without using satellite, mobile hotspot, P2P or VPN services
- Provide proof of connection speed and work from a clean, quiet home office
Compensation and Benefits
TP combines competitive wages with a benefits package designed to support employees’ health and financial security. New hires receive paid training before beginning, then gain access to medical, dental and vision coverage, plus a 401(k) plan. Paid time off ensures work–life balance, while wellness and engagement programs reward ongoing performance.
Career Growth and Company Culture
Opportunities for advancement at TP are tangible: the current Chief Client Officer began her tenure as an entry‑level agent. Blending cutting‑edge technology with personal mentorship, TP encourages team members to expand their skills, pursue new roles and shape the company’s future. A steadfast commitment to inclusion and diversity means every perspective helps drive innovation, and internal mobility programs allow individuals to tailor their career trajectory across functions and geographies.
About TP
TP is a global digital business services firm that partners with leading brands to streamline operations through advanced technology and local expertise. With more than 500,000 employees speaking over 300 languages, TP balances broad scale with deep community engagement, supporting sustainable practices and investing in the well‑being of its workforce and the environments it serves.