
TTEC, a leader in delivering exceptional customer experiences through a blend of humanity and technology, is now offering a remote position as a customer service representative in the luxury retail sector. This role is designed for professionals passionate about high fashion and a commitment to providing personalized, high-quality service.
Role Overview
In this position, representatives will support customers of an iconic global luxury retail brand by managing incoming communications, researching to resolve customer inquiries, and recommending products or services as needed. The day-to-day responsibilities include:
- Handling Customer Interactions: Responding to incoming calls, messages, or online communications.
- Problem Resolution: Conducting research and using problem-solving skills to address mid-to-high-level service issues.
- Sales Support: Offering product or service recommendations to help close sales.
Qualifications and Requirements
Candidates interested in this role should bring the following credentials and resources:
- Customer Service Experience: At least one year of experience in customer service.
- Educational Background: At least one year of post-secondary education or two years of equivalent work experience.
- Tech Proficiency: Competence in using computers and familiarity with various communication platforms.
- Reliable Equipment: A high-speed internet connection (minimum 15 mbps), a USB wired headset (preferred over Bluetooth), and a smartphone or compatible device running iOS or Android for daily log-ins.
- Fashion Appreciation: A genuine interest in high fashion, luxury brands, and haute couture.
Work Location and Geographic Considerations
This remote position is available to applicants residing in 40 preferred U.S. states. However, TTEC is not accepting applications from the following geographies:
- Alaska (AK)
- California (CA)
- Hawaii (HI)
- Outside of the United States
Additionally, applicants from Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business needs.
Compensation and Benefits
TTEC offers competitive compensation, starting at a base wage of $16 per hour with opportunities for performance bonuses. Employees also have access to a comprehensive benefits package that may include:
- Paid Time Off (PTO)
- Tuition Reimbursement
- Health and Wellness Incentives
Further details on benefits can be found at hellottecbenefits.com.
Career Growth and Company Culture
From the first training day, TTEC commits to empowering its employees with the skills and support necessary for long-term career success. New hires benefit from:
- Individualized Training: Webcam-enabled training sessions, ongoing coaching, and engagement activities.
- Career Development Resources: Access thousands of free courses to foster professional growth.
- Inclusive Work Environment: A culture that values diversity, authenticity, and community engagement. TTEC’s Great Place to Work® certification in the United States underscores its commitment to a supportive and inclusive workplace.
About TTEC
Since 1982, TTEC has been dedicated to making customers happy by building engaging and profitable customer experiences for some of the world’s most iconic and fast-growing brands. With operations spanning the globe, TTEC combines cutting-edge technology with the human touch to deliver exceptional service. The company prides itself on fostering a diverse workforce that reflects the communities it serves and encourages employees to be their authentic selves.
Conclusion
For individuals with a keen sense of style and a drive to provide exceptional customer service, this role offers a unique opportunity to contribute to the luxury retail experience while working from home. TTEC invites qualified candidates to apply and join a dynamic team that values professionalism, inclusivity, and continuous learning.
Interested applicants are encouraged to explore this opportunity and become part of TTEC’s global family, which is dedicated to bringing humanity to business.