Stryker is hiring a Customer Experience Supervisor for a fully remote position with occasional travel requirements (approximately 10%). The role centers around leading a customer service team that supports internal and external clients, ensuring high-quality service, and improving team performance through training, mentorship, and process evaluation.
This supervisory position plays a vital role in maintaining customer satisfaction across the organization. Responsibilities go beyond daily operations—they include coaching representatives, resolving escalations, optimizing workflows, and collaborating with departments like sales, distribution, order processing, and finance to resolve inquiries around billing, production, and delivery.
Daily tasks involve:
- Monitoring and enhancing customer support team performance
- Managing team capacity and daily workflow
- Handling customer escalations in real-time
- Identifying and addressing training needs
- Supporting new product launches from a customer service perspective
- Collaborating with cross-functional teams to resolve client concerns
- Implementing process improvements to boost operational efficiency
This position is remote but requires availability for quarterly in-person events such as training, meetings, or team-building activities.
Qualifications and Requirements
Minimum Requirements:
- Bachelor’s degree (required)
- At least 2 years of professional work experience
- A minimum of 2 years in a customer service-related position
- At least 2 years in a leadership or supervisory capacity
Preferred Qualifications:
- Proficiency or experience with:
- SAP (enterprise resource planning software)
- Salesforce (customer relationship management platform)
- Genesys (cloud-based call center platform)
- Microsoft Office tools, including Excel, Word, and Teams
- Experience in medical device, healthcare, or a regulated industry
- Familiarity with call center operations or managing remote service teams
Candidates with backgrounds in fast-paced, regulated environments—especially those familiar with healthcare or customer relationship management—may find a smoother transition into the demands of this position.
Compensation and Benefits
The compensation for this role ranges from $60,100 to $121,600 annually, with eligibility for performance-based bonuses. The actual salary offered will depend on experience, location, and other qualifications.
Stryker’s benefits package is designed to support employee wellbeing and financial security. Highlights include:
Health and Wellness:
- Comprehensive medical, dental, and vision insurance
- Prescription drug coverage
- Critical illness, accident, and hospital indemnity insurance
- Personalized healthcare support and wellness programs
- Tobacco cessation support
Financial Security:
- 401(k) retirement plan with company match
- Employee Stock Purchase Plan (ESPP)
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Basic life and AD&D insurance
- Short-term disability insurance
Stryker employees also receive 12 paid holidays annually, as confirmed on their official benefits page. Learn more about Stryker’s U.S. employee benefits here.
Career Growth and Company Culture
Stryker is consistently recognized as a top workplace, including rankings on Fortune’s 100 Best Companies to Work For and Great Place to Work lists. The company prioritizes development, offering advancement opportunities across departments through structured training and career progression programs.
Supervisors at Stryker benefit from exposure to cross-functional projects, strategic planning initiatives, and leadership development tracks. With Stryker’s focus on innovation and customer satisfaction, team leaders are encouraged to voice ideas, participate in cross-departmental collaborations, and play an active role in process optimization.
Stryker’s culture is built around accountability, diversity, and mission-driven work. The organization fosters open communication, respects individual perspectives, and supports career aspirations with practical, skill-building opportunities.
About Stryker
Stryker is a global medical technology company headquartered in Kalamazoo, Michigan. Founded in 1941, the company has grown into one of the world’s leading providers of orthopedic, surgical, and neurotechnology devices. Stryker serves over 100 countries and touches the lives of more than 150 million patients annually through its innovative medical technologies and services.
With divisions including MedSurg, Neurotechnology, and Orthopaedics, Stryker focuses on products that improve clinical outcomes and hospital efficiency. The company is known for its strong ethical standards, employee engagement, and dedication to improving healthcare.
For more information, visit www.stryker.com.
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