A Disability Income Benefit Claim Specialist at Mutual of Omaha oversees every phase of disability claims, ensuring prompt and precise determinations from initial notification through resolution. This specialist evaluates eligibility, interprets contract provisions, remains vigilant against potential fraud, and collaborates with medical professionals and employers. By combining analytical rigor with clear, professional communication, they help safeguard both the company’s financial integrity and the customer’s experience.
Qualifications and Requirements
- Proven experience in disability claims processing, including a working knowledge of insurance contracts, medical terminology, and relevant federal/state regulations.
- Strong analytical and critical thinking abilities to assess financial liability and benefits eligibility using salary information, contract terms, and supporting documentation.
- Excellent verbal and written communication skills, capable of maintaining professionalism in all interactions and diffusing challenging situations with empathy.
- Proficiency with PC software (Word, Excel) and claims management systems such as Fineos for accurate data entry, reporting, and documentation.
- Meticulous attention to detail, consistent deadline management, and the capacity to work independently while adhering to ERISA, federal/state laws, and internal guidelines.
- Flexibility to adapt to evolving processes and regulations, regular attendance, and a commitment to fair claims handling that supports customer retention.
- A commitment to diversity and inclusion, demonstrated by valuing different perspectives and listening with curiosity.
- Must be based in the United States or Puerto Rico, with reliable high-speed internet access.
- Applicants should not require current or future employment sponsorship.
Preferred Credentials
- Prior experience specifically in disability income claims processing.
- Bachelor’s degree or equivalent industry experience.
Compensation and Benefits
- Hourly Wage: $22.75 – $26.00, plus eligibility for an annual performance-based bonus.
- Retirement savings through a 401(k) plan featuring a 2% company contribution and a 6% company match.
- Generous paid time off, including vacation days, personal time, and paid holidays. Full details are available on the company’s Benefits & Perks page.
- Access to ongoing professional development and training resources.
Career Growth and Company Culture
Mutual of Omaha encourages professional growth by offering clear pathways for advancement within Claims and adjacent departments. Specialists frequently transition into roles such as Senior Claims Analyst, Claims Supervisor, or into related teams like Compliance and Customer Experience. The company’s emphasis on continuous learning, combined with mentorship programs, fosters an environment where talent thrives. Team members describe the culture as collaborative and inclusive, with a shared commitment to excellence and customer centricity.
About Mutual of Omaha
Founded in 1909, Mutual of Omaha is a Fortune 500 mutual insurer headquartered in Omaha, Nebraska. Over more than a century, it has grown into a leading provider of life, disability, and health insurance, serving millions of members across the United States. With a workforce dedicated to financial strength, customer-focused service, and a heritage of innovation, the company remains committed to supporting individuals and communities nationwide.
Click to Apply Disability Income Benefit Claim Specialist (Remote) with Mutual of Omaha