In this fully remote position, associates serve as the first point of contact for customers, policyholders, insurance agents and partner auto glass shops. Using structured prompts, representatives guide callers through the glass-claim process, capture accurate data in real time and help arrange repair, replacement or recalibration services at a Safelite location or a preferred third-party shop. Each interaction aims to resolve questions or concerns in a single call—delivered with empathy, clarity and authenticity.
Qualifications and Requirements
- Residency in Arizona, Florida, North Carolina, Ohio or Texas
- Personal computer or laptop running Windows 10 or higher (Macs/Chromebooks not supported)
- High-speed internet (≥25 Mbps download, ≥10 Mbps upload; ping ≤50 ms; jitter ≤20 ms) connected via Ethernet
- USB-wired headset and webcam
- Distraction-free home workspace
- Comfort navigating phone and computer systems in a performance-based environment
- Service-oriented mindset with strong empathy and integrity
- Ability to read and deliver scripting naturally
- Minimum age: 16 years; high school diploma/equivalent or active enrollment
- Previous contact-center or customer-service experience preferred
Compensation and Benefits
- Pay: $16.50 per hour, with bonus opportunities
- 401(k): Company matching
- Tuition Reimbursement: Up to $5,250 annually
- Paid Training: All tools and resources provided
- Associate Discounts: Including paid volunteer day and health perks
- Pay Schedule: Weekly
- Full Benefits Details: safelitebenefits.com
Career Growth and Company Culture
Safelite emphasizes internal mobility, offering clear pathways from customer-service roles into claims management, leadership training or cross-functional teams. Regular performance feedback, skill-building workshops and tuition support empower associates to take ownership of their career trajectory. The “People Powered” philosophy underpins every decision—from inclusive hiring practices to recognition programs—ensuring that employees feel valued both professionally and personally.
About Safelite
Since its founding in 1947 in Wichita, Kansas, Safelite has expanded into the nation’s leading auto glass specialist, operating over 832 locations across North America (Wikipedia). Headquartered in Columbus, Ohio, the company employs nearly 16,000 people nationwide (Safelite Press Release). Auto glass repair and replacement remain the core of the business, but Safelite Group also includes insurance-claims management services—driven by a “Customer Driven, People Powered” culture that puts associates first and encourages a healthy work–life balance.
Apply to be a Part-Time Remote Customer Service Representative with Safelite