Contact Center Supervisor and Job Coach with Safelite
Safelite is seeking a Contact Center Supervisor and Job Coach to provide front-line leadership and support for Customer Service Representatives (CSRs). The position focuses on team development, performance management, recruitment, training, and day-to-day operational oversight within the contact center environment.
Working closely with customer service teams, the supervisor helps maintain service quality standards while fostering employee engagement and professional growth. Responsibilities extend from onboarding new associates to coaching existing team members and addressing escalated customer concerns when necessary.
The schedule for this role is Monday through Friday from 9:00 a.m. to 6:00 p.m. EST.
Key responsibilities include:
Creating incentives, contests, and activitie...
