This remote position serves PNC customers who reach out to the Customer Care Center from the Mountain and Pacific time zones. Responsibilities include addressing inquiries related to products, online navigation, and account details. Each interaction involves direct communication with customers and collaboration with internal or external service partners to resolve issues or fulfill service requests. Representatives follow PNC’s CARES model—delivering Courtesy, Accuracy, Responsiveness, Empathy, and Solutions—while documenting each contact and completing necessary service tasks. As a remote role, work must be performed from a private home space approved by PNC, ensuring confidentiality for customer information.
Qualifications and Requirements
- Education & Experience: No college degree is required. Successful candidates typically have less than one year of related experience or a comparable combination of education, job-specific certification(s), and experience (including military service).
- Technical Requirements: A dedicated workspace with a closable door for privacy. High-speed internet with a direct wired connection (cable or fiber) capable of at least 20 Mbps upload and download speeds; DSL, satellite, cellular, microwave, Broadband Powerline (BPL), or wireless-only connections are not supported.
- Skills & Competencies:
- Accountability, continual improvement, and a results-oriented mindset
- Customer-focused interactions and the ability to build relationships
- Decision making, problem solving, and managing multiple priorities
- Effective communications, accuracy, and attention to detail
- Technical support capabilities and general tech-savviness
- Familiarity with fraud detection and prevention processes
Compensation and Benefits
- Base Salary Range: $34,000 – $59,800 (varies by geographic location, market data, individual skills, experience, and education)
- Medical & Prescription Drug Coverage: Options available, including a Health Savings Account feature
- Dental & Vision Plans: Available to eligible employees
- Life Insurance & Disability Protection: Employee and spouse/child life insurance; short- and long-term disability
- Retirement Plans: 401(k) with PNC match; pension and stock purchase options
- Dependent Care & Family Support: Dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement
- Educational Assistance: Select programs fully paid
- Wellness Program: Includes financial incentives
- Paid Time Off:
- Up to 11 paid holidays per year
- Eight occasional absence days annually (unless otherwise required by law)
- Between 15 and 25 vacation days, depending on career level and years of service
- Maternity and/or parental leave
Career Growth and Company Culture
PNC emphasizes an inclusive workplace where employees feel respected, valued, and empowered to contribute. Collaboration and shared goals unite teams across all levels. Representatives are expected to maintain high customer satisfaction consistent with PNC’s core values and adhere to the Enterprise Risk Management framework by effectively managing risks in daily activities. The Customer Service Representative role serves as a foundational position, with performance measured by quality customer and service partner interactions. Employees demonstrate commitment to continual improvement and may explore additional responsibilities in alignment with PNC’s operating model.
About PNC
PNC Financial Services Group values its people as its greatest differentiator and competitive advantage. United in delivering excellent customer experiences, PNC fosters an inclusive culture that respects diversity, provides equal employment opportunities, and offers reasonable accommodations throughout the hiring process. As an equal-opportunity employer, PNC applies federal and state regulations—including the FDIA, SAFE Act, and FINRA rules—to ensure a fair and compliant workplace.
Apply for the Customer Service Representative Position with PNC