This position is designed for individuals who enjoy solving problems and guiding others through challenges. As part of Alorica’s virtual team, agents respond to customer inquiries, troubleshoot issues, and document interactions to ensure accuracy. The role isn’t limited to answering questions—representatives also have opportunities to suggest new or upgraded services when appropriate, helping customers get the most from what they already use.
Qualifications and Requirements
- High school diploma or GED.
- Customer service experience is helpful but not required; training is provided.
- Strong computer navigation abilities and familiarity with Microsoft Word and Excel.
- Clear written and verbal communication; professionalism, attentiveness, and patience.
- Private, quiet at-home workspace located at the address on file.
- Alorica provides required equipment (which may include a webcam).
- Direct broadband internet (DSL or cable only) with minimum speeds of 10 Mbps download and 3 Mbps upload; no satellite, dial-up, or wireless connections.
Compensation and Benefits
Pay: $15 per hour (full-time).
- Health, dental, and vision coverage; HSA.
- Paid time off, holidays, and sick time.
- Optional daily or weekly pay.
- 401(k) retirement plan.
- Leadership programs, paid training, and tuition reimbursement.
- Employee discounts (e.g., groceries, travel, insurance, phone plans, health and wellness, pet supplies).
- Employee assistance program and additional voluntary benefits.
Career Growth and Company Culture
Alorica highlights advancement as a core part of its workplace, with more than 70% of leadership roles filled internally. Employees interested in moving into management, training, or specialized roles have structured paths to do so. The company also emphasizes giving back through Making Lives Better with Alorica, a nonprofit foundation created to support employees, their families, and surrounding communities.
About Alorica
Alorica operates in multiple countries and employs tens of thousands of people worldwide. The company focuses on customer experience for well-known global brands while maintaining a people-first philosophy—delivering strong service, building career opportunities, and contributing to communities through charitable efforts.
Apply for the Customer Experience Agent – Work From Home position with Alorica