Role Overview
The PDF Remediation Specialist position is part of Progressive’s User Research and Accessibility Services (PURAS) team. The role involves ensuring that business documents meet accessibility standards for customers, agents, and employees who use assistive technologies. Key responsibilities include using tools such as Adobe Pro, Equidox, CommonLook, Colour Contrast Analyzer, and PDF Accessibility Checker; advising on document design and development; providing training on accessibility assessments and remediation; and collaborating with various stakeholders. This is a remote, U.S.-based position.
Qualifications and Requirements
Candidates must have either an Associate’s Degree (or higher) in an IT or Business-related field—such as Management Information Systems or Business Management—with a minimum of four years’ experience in technical tool administration, or a minimum of six years’ related work experience if the educational requirement is not met. Preferred qualifications include:
- Familiarity with WCAG, PDF/UA, and Matterhorn Protocol.
- A solid understanding of Inclusive Design principles and accessibility test strategies.
- Experience with accessibility testing tools.
- Expert-level skills in using assistive technology (e.g., Dragon Naturally Speaking, JAWS, NVDA, VoiceOver).
- CPACC or IAAP Accessible Document Specialist certifications are considered an asset.
Compensation and Benefits
The annual salary for this position ranges from $89,760 to $105,600. In addition to the base salary, there is a gainshare annual cash incentive program that can provide up to 30% of eligible earnings based on company performance. Benefits include:
- 401(k) with a dollar-for-dollar company match up to 6%.
- Comprehensive medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, volunteer time, sick leave (both paid and unpaid where applicable), and short- and long-term disability.
- Parental, family, and military leave.
- Career development and tuition assistance.
- Access to onsite gym and healthcare facilities at large locations.
Career Growth and Company Culture
Progressive fosters a diverse, inclusive, and welcoming culture supported by Employee Resource Groups. The company emphasizes career development through training programs and tuition assistance. Progressive’s commitment to employee well-being and continuous improvement is reflected in its recognition as a top workplace in areas such as innovation, work-life flexibility, compensation, benefits, and leadership by Energage in 2024.
About Progressive
Progressive is a recognized leader in its industry, committed to delivering accessible digital experiences while upholding ethical standards and user advocacy. The company is an equal opportunity employer and offers resources to help applicants avoid job scams. This remote opportunity is available only to U.S.-based candidates, and Progressive does not sponsor work authorization for foreign national candidates.