Qualifications and Requirements
Required
- 1+ year of call center experience.
- 1+ year of medical/healthcare experience.
- 1+ year of data entry experience.
- High school diploma or G.E.D.
Preferred
- 2–4 years of experience as a medical assistant, office assistant, or other medical role.
- Strong customer service skills, including proactive issue identification and resolution to support positive member outcomes.
- Computer literacy to navigate internal and external systems.
- Ability to participate effectively on multidisciplinary teams with internal and external stakeholders.
- Familiarity with basic medical terminology; effective telephonic, communication, and organizational skills.
- High professionalism when interacting with clients, internal departments, and vendors.
Compensation and Benefits
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The actual base offer depends on factors such as experience, education, geography, and other relevant considerations. This role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.Benefits are designed to support physical, emotional, and financial wellness. Highlights include:
- Affordable medical plan options, a 401(k) plan with company matching contributions, and an employee stock purchase plan.
- No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
- Benefit solutions that address varying needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and additional offerings depending on eligibility.
Further details are available at
CVS Health Benefits.
Career Growth and Company Culture
The role aligns with a broader mission to deliver connected, convenient, and compassionate care. Teams operate with a customer-first mindset and emphasize collaboration across functions. Colleagues are encouraged to develop skills that support consistent, high-quality service while contributing to a workplace where individuals feel valued and a sense of belonging.
About CVS Health
CVS Health describes itself as the nation’s leading health solutions company, reaching millions of Americans through local presence and digital channels. With more than 300,000 colleagues, the organization focuses on caring for people where, when, and how they choose—aiming to make care more connected and more convenient each day.
Apply for the CVS Health Inbound/Outbound Queue Associate Position