Midi Health is hiring a Patient Experience Service Representative to support its fully remote team. The position plays a central role in connecting patients with clinicians and internal staff, guiding them from scheduling to billing with professionalism and care.
Day-to-day work includes:
- Serving as the first point of contact for patients, primarily by phone
- Handling both inbound and outbound calls related to scheduling, billing, and support
- Addressing escalated or sensitive concerns with discretion and empathy
- Recording interactions in Zendesk and the Electronic Health Record (EHR) system
- Coordinating across departments to ensure the timely resolution of issues
- Sharing feedback to help improve the overall patient journey
This role requires comfort in a digital-first environment and the ability to adapt quickly in a fast-paced setting.
Qualifications and Requirements
The ideal candidate brings a strong background in patient care and the technical skills to navigate modern healthcare systems. Core requirements include:
- At least 5 years in a patient-facing, high-touch role
- 2+ years using Zendesk (or similar ticketing software)
- 2+ years working with Athena (or another EHR system)
- 2+ years with Google Workspace
- Excellent communication skills, both written and spoken
- Experience resolving escalated patient concerns with professionalism and empathy
- A quiet home office setup with dependable, high-speed internet
Additional strengths:
- Bilingual ability (Spanish or another language)
Compensation and Benefits
The role offers a competitive package, including:
- $60,000 annual salary (based on experience and other factors)
- Health and dental coverage
- Paid time off
- 100% remote work flexibility
- The opportunity to be part of a mission-driven healthcare startup
Career Growth and Company Culture
Midi Health emphasizes values of compassion, accountability, respect, integrity, and trust. Employees are encouraged to share insights, collaborate across teams, and contribute to ongoing improvements in patient care. The startup environment suits individuals who are adaptable, solution-oriented, and energized by the chance to help shape processes as the organization grows.
About Midi Health
Midi Health specializes in expert care for women navigating perimenopause and menopause. Its approach combines:
- Lifestyle interventions
- Prescription management
- Hormone replacement therapy (HRT)
- Naturopathic solutions
By operating exclusively through telehealth, Midi Health ensures that care is accessible across the U.S. Services are covered by most insurance providers, with straightforward cash-pay options also available. The company is entirely virtual, reflecting a modern, patient-first model of healthcare.
Apply for the Remote Patient Experience Service Representative with Midi Health