Joining Foundever as a Licensed Customer Service Representative means partnering with one of the nation’s largest insurance providers to guide policyholders through questions, claims and policy details. You’ll draw on your empathy and problem‑solving skills to ensure each interaction leaves customers feeling heard and supported. All licensure requirements—including training, testing fees and state insurance exam preparation—are handled by the company, so you can focus on mastering your new craft from day one.
Qualifications and Requirements
Ideal candidates bring at least a high school diploma or GED equivalent, along with one to two years of related work experience—customer service, call center or insurance support roles are all strong foundations. You must be 18 or older, able to devote yourself full‑time during operating hours (including weekends when needed), and maintain a quiet, distraction‑free home workspace equipped with a hardwired high‑speed internet connection. Foundever provides the headset and all specialized software once you pass your state exam, but you’ll need to supply a personal computer or tablet (excluding Kindles), and be comfortable navigating multiple system tools while on calls.
Key attributes include:
- A genuine drive to help others, coupled with the patience to walk customers through complex information.
- Sharp critical‑thinking skills, so you can assess unique situations and offer tailored solutions.
- Strong organizational habits that keep you on top of licensing steps, call logs and ongoing training modules.
- The discipline of a self‑paced learner—each week you’ll tackle new materials, apply them in simulated calls and prepare for your licensing exam.
Compensation and Benefits
Foundever offers a competitive starting wage of $15–18 per hour, with pay set at $15 per hour during training. Beyond base pay, you’ll gain access to:
- Medical, dental and vision coverage.
- 401(k) matching to help you save for the future.
- Disability insurance, paid time off and holiday pay.
- Performance‑based bonuses tied to quality and customer satisfaction metrics.
Equipment requirements, licensure fees and training costs are all covered—so there’s no financial barrier to earning your insurance license.
Career Growth and Company Culture
Foundever’s founder‑led roots and entrepreneurial spirit create a culture where initiative is rewarded. After obtaining your license and demonstrating strong performance, you might advance into quality assurance, training specialist roles or supervisory positions, leveraging your front‑line experience to coach newer associates. Those with a passion for process improvement can also explore roles in workforce management or client implementation teams. Throughout your tenure, you’ll benefit from mentorship programs, ongoing skills workshops and leadership development tracks designed to help high performers shape the future of customer experience.
About Foundever
As a global leader in customer experience, Foundever powers more than nine million interactions each day for over 750 major brands in 60+ languages. With 170,000 associates spanning 45 countries, the company blends technological innovation with a nimble, team‑driven ethos. Whether you’re a veteran seeking flexible remote work or new to the insurance field, Foundever’s commitment to diversity, equity and inclusion ensures your contributions are valued—and your career can flourish.
Click Here to Apply >>Remote Licensed Customer Service Representative with Foundever