As a Technical and Customer Experience Advisor, you’ll serve as the friendly voice for a leading telecommunications provider, guiding customers through smartphone, tablet and computer issues while also handling account questions, enrollments, cancellations and billing disputes. Each inbound call is an opportunity to turn frustration into satisfaction—using active listening, clear explanations and your technical toolkit to resolve issues efficiently from your home office.
Qualifications and Requirements
This full‑time role (32–40 hours/week) demands disciplined adherence to schedule, strong multitasking skills and empathy for customers in conflict situations. Key requirements:
- Age 18+ with high school diploma or equivalent
- Clean criminal background check
- Reliable attendance for assigned shifts—including evenings, weekends and holidays
- Typing speed of ≥30 WPM and proficiency with multiple computer applications
- Excellent English communication (verbal and written)
- Ability to troubleshoot technical issues step‑by‑step while navigating several systems simultaneously
- Calm conflict‑resolution skills and service‑orientation
Preferred: prior call‑center or technical‑support experience; familiarity with financial‑transaction processes (e.g. enrolling, canceling or disputing services).
Compensation and Benefits
Starting pay is $17.31 USD/hour, with monthly performance incentives and tiered raises tied to continuous learning and advancement. Flexible pay options include daily or bi‑weekly direct deposit or pay cards. Benefits encompass:
- Medical, dental and vision coverage for you and your family
- Paid vacation time
- 401(k) plan with employer match (learn more)
- All‑in‑one computer, monitor and headset provided
- 100% remote training and ongoing support
Career Growth and Company Culture
Transcom emphasizes internal mobility: advisors can progress through support tiers, unlocking higher pay and more technical challenges. Recognition programs highlight teamwork and high performance, while regular training keeps skills sharp. Collaboration happens virtually, yet a strong peer network ensures you’re never working in isolation.
About Transcom
Founded in 1995, Transcom is a global customer-experience specialist supporting over 350 international brands through on-site contact centers and a growing base of home-based agents. Today, more than 30,000 specialists operate across 28 countries and 33 languages. In North America, Transcom hires remote employees in 26 states and three Canadian provinces.
For more information or to apply, visit Transcom’s careers page:
Click Here to Apply to the Remote Technical and Customer Experience Advisor with Transcom