IQVIA is currently hiring for the position of Customer Contact Center Representative. This full-time, remote role is open to individuals based in the Eastern and Central U.S. time zones. In partnership with a global biopharmaceutical client, the representative will serve as a frontline liaison for patients and healthcare providers, offering customer service and support for patient access programs and product inquiries.
This position is ideal for those with previous contact center experience and a strong interest in contributing to healthcare service delivery. The role includes inbound and outbound communication across various platforms including phone, chat, and email. Representatives will also be responsible for accurate documentation, compliance reporting, and emotional support for patients—all while refraining from offering medical advice.
Qualifications and Requirements
Candidates must meet the following criteria to be considered:
- Education: A high school diploma is required. Additional college education or an associate’s or bachelor’s degree is preferred.
- Experience: At least one year of inbound call center experience using a telephony platform is essential. Background in healthcare or pharmaceutical customer service is strongly preferred.
- Skills:
- Excellent communication (verbal, written, and listening)
- Empathy, emotional intelligence, and tact
- Ability to manage multiple tasks and priorities
- Strong critical thinking and conflict resolution abilities
- Familiarity with MS Office (Word, Excel, PowerPoint, SharePoint, Teams)
- Understanding of patient access and affordability programs
Applicants must be detail-oriented, organized, and comfortable in a fast-paced environment. The ability to handle sensitive information confidentially and maintain a professional demeanor is essential.
Compensation and Benefits
IQVIA offers competitive hourly pay based on experience and schedule:
- Base Pay: $21–$23 per hour
- $21/hr: Minimum qualifications, weekday-only shifts
- $22/hr: Higher-end experience, weekday-only shifts
- $23/hr: Includes weekend shifts (Saturday and Sunday)
- Shift Differential: Additional $2/hr for weekend hours
Additional benefits include:
- Paid Time Off: Four weeks of PTO plus company holidays
- Healthcare: Medical, dental, and vision insurance
- Retirement: 401(k) plan
- Schedule Options:
- Mon–Fri: 8:00 AM – 5:30 PM EST
- Mon–Fri: 11:30 AM – 8:00 PM EST
- Sat–Wed: 9:30 AM – 6:00 PM EST
There is also potential for overtime and schedule adjustments based on performance and business needs.
Career Growth and Company Culture
IQVIA promotes a professional culture centered around innovation, inclusion, and integrity. Employees are empowered to support real-world healthcare solutions through their daily contributions. Team members receive structured onboarding, ongoing training, and support from leadership as they develop their careers. The collaborative atmosphere emphasizes patient outcomes, professional growth, and industry impact.
About IQVIA
IQVIA is a leading global provider of advanced analytics, technology solutions, and contract research services to the life sciences industry. The company supports healthcare clients in developing and commercializing innovative medical treatments, with a presence in more than 100 countries. IQVIA connects data, insights, and expertise to improve patient outcomes and drive smarter healthcare decisions.
Learn more about opportunities at IQVIA: https://jobs.iqvia.com
For Equal Opportunity Employment information: https://jobs.iqvia.com/eoe
Click Here to Apply for the Customer Contact Center Representative Position
Note: Compensation ranges are estimates and may vary based on qualifications, location, and schedule.