Hilton Grand Vacations is currently seeking an Inbound Collector to join their remote team, exclusively available to candidates residing in the Central Florida area. This role focuses primarily on handling inbound calls related to past-due mortgage or maintenance accounts. It requires a firm understanding of collections, excellent customer service, and compliance with the Fair Debt Collection Practices Act (FDCPA).
Team members in this position support owners by explaining account terms and helping resolve delinquency issues through effective communication and documentation. Less than 30% of time may involve outbound or non-call-based collections activities.
Qualifications and Requirements
- Strong verbal communication skills
- Ability to remain calm under pressure and engage with customers professionally
- Effective knowledge retention and recall
- Problem-solving ability and attention to detail
- Team-oriented attitude
- FDCPA certification (training provided as needed)
- Must reside in the Orlando, FL area
Compensation and Benefits
Hilton Grand Vacations offers a people-first culture with comprehensive benefits starting on day one:
- Competitive pay with access to DailyPay options
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and sick time
- Tuition reimbursement programs
- Employee assistance program for physical and mental well-being
- Travel discounts through the Go Hilton program
- Access to employee pricing platforms
Career Growth and Company Culture
Hilton Grand Vacations promotes internal advancement, offering various training opportunities and clear career progression paths. Employees are encouraged to live the company’s core values—Hospitality, Integrity, Leadership, Teamwork, and Ownership.
The company is recognized by Newsweek as one of “America’s Greatest Workplaces for Parents & Families,” highlighting its commitment to work-life balance, flexibility, and support for working families.
About Hilton Grand Vacations
Hilton Grand Vacations is a respected leader in the vacation ownership industry, with a 30-year legacy of innovation and excellence. The company is powered by its dedicated team members, operating across resorts, corporate offices, and customer service centers. Its ongoing success is built on a foundation of strong values, loyal customers, and a culture that fosters both personal and professional growth.
For more information or to apply, visit the Hilton Grand Vacations careers page.