Employment Type: Full-Time, 40 hours per week
Miaplaza is hiring a Customer Service Specialist to support families and educators using its homeschool education platforms. This fully remote position is open to candidates across the United States and focuses on helping customers navigate educational decisions with clarity and confidence.
The role is part of a high-volume customer service team and involves handling support across phone, email, live chat, and social media. The position calls for strong communication, careful listening, and the ability to resolve issues with empathy and efficiency while maintaining a personalized experience.
In addition to responding to customer inquiries, the role includes documenting interactions, identifying customer needs, collecting feedback, and working collaboratively with team members to maintain smooth support operations.
Qualifications and Requirements
Miaplaza is seeking candidates who are comfortable working independently, communicating clearly, and staying effective in fast-paced environments.
- At least 2 years of full-time experience in a people-facing role
- Strong written and verbal communication skills
- Ability to explain complex information clearly and effectively
- Strong problem-solving ability and sound judgment
- Excellent interpersonal skills and attention to detail
- Ability to build rapport and ask thoughtful questions
- A resilient and positive approach in challenging situations
- Ability to balance efficiency with personalized service
- Proven ability to work independently, manage schedules, and meet deadlines
- Strong comfort with technology and the ability to learn new systems quickly
- Typing speed of 55 words per minute
- Access to a computer or laptop with a working webcam
- Reliable high-speed internet connection
Experience in education or technology is considered a plus, but it is not required.
Work Schedule
Customer Service Specialists work 8-hour shifts, 5 days per week. Miaplaza’s support operation runs 7 days a week from 7:00 a.m. to 11:00 p.m. ET, and candidates from any U.S. time zone are eligible to apply.
Candidates must be available for a five-day workweek, with the expectation that two of those days may be Saturday and Sunday. Holiday work may also be assigned based on availability, preference, or scheduling rotation.
- Mid Shift: 8:45 a.m. to 5:15 p.m. ET / 5:45 a.m. to 2:15 p.m. PT
- Evening Shift: 2:45 p.m. to 11:15 p.m. ET / 11:45 a.m. to 8:15 p.m. PT
Compensation and Benefits
The expected starting pay range for this role is $18.24 to $25.06 per hour. Miaplaza states that compensation decisions take into account market data, internal equity, and regional differences in labor and living costs.
Full-time employees are eligible for a benefits package that includes:
- Health, dental, and vision insurance
- Specialty care options, including fertility benefits, mental health services, and chiropractic care
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 401(k) retirement plan with employer match
- Paid Time Off (PTO)
- Floating holidays
- Parental leave
Miaplaza also offers education-related perks, including free site memberships, discounted MiaPrep Online High School tuition for children in the employee’s household, and two additional memberships for other children.
Career Growth and Company Culture
Miaplaza describes its Customer Service Specialists as an important part of its broader mission in homeschool education. The company emphasizes ownership, with team members expected to manage customer interactions thoroughly and thoughtfully from start to finish.
The work environment appears centered on high service standards, teamwork, adaptability, and continuous improvement. Because the role involves helping families make important educational choices, the position places consistent emphasis on professionalism, empathy, and clear communication.
About Miaplaza
Miaplaza is an education company focused on digital learning for homeschooling families. Its platform portfolio includes Miacademy, Always Icecream, Clever Dragons, MiaPrep, and MiaPrep Online High School.
These offerings are designed to support online learning for children and teens across different age groups and academic levels. Miaplaza describes itself as a remote company with an inclusive workplace culture and states that it welcomes candidates from a broad range of backgrounds and experiences.
The company also notes that it is an equal opportunity employer and an E-Verify participant, and that accommodations are available during the hiring process for candidates who need them.
Apply now for the Remote Customer Service position with MiaPlaza.com