Customer Service Representative Archives - Jobs For Work from home Moms

Medicare Inbound Contacts Representative (Remote) – Full-Time Opportunity with Humana

21Feb

By Working MomNo Comments

Customer Service Representative, Healthcare, Work from Home

Medicare Inbound Contacts Representative (Remote) – Full-Time Opportunity with Humana

Humana is hiring a Medicare Inbound Contacts Representative 2 for a full-time remote position available across 49 locations. The role supports Medicare members by responding to incoming telephone, digital, and written inquiries in a high-volume contact center. Representatives handle complex benefit questions, work to resolve issues or provide a clear pathway to resolution, and document interactions. The role includes escalation of unresolved grievances and requires interpreting departmental policies while meeting defined quality expectations. The environment is fast-paced and may be stressful at times, with 40+ inbound calls daily. Qualifications and Requirements Required Qualifications 2 years of customer service experience Demonstrated experience providing strong customer...

Remote Patient Service Representative -Randstad

20Feb

By Working MomNo Comments

Customer Service Representative, Healthcare

Remote Patient Service Representative -Randstad

A remote Patient Service Representative opportunity is available for candidates residing in Texas, Florida, Georgia, North Carolina, or South Carolina. Based in Atlanta, Georgia, this temporary position offers $15.99 to $16 per hour and requires at least one year of recent healthcare call center experience. The role is structured around a high-volume, inbound call environment that demands efficiency, attention to detail, and strong communication skills. Working within a first-shift schedule spanning 6:00 a.m. to 11:00 p.m., including weekends and rotating shifts, the representative is expected to respond promptly to incoming calls and emails while meeting established performance metrics. Responsibilities include managing inquiries such as tank requests, ETA updates, pick-up requests, lo...

Work from Home Customer Service Coordinator – Card Account Servicing-Capital One

17Feb

By Working MomNo Comments

Customer Service Representative, Work from Home, Work From Home Careers

Work from Home Customer Service Coordinator – Card Account Servicing-Capital One

Capital One is hiring for a Work from Home Customer Service Coordinator within its Card Account Servicing team. This full-time position sits in the Customer Care category and is designed for individuals who want to work virtually while remaining connected to a designated hub location. The role centers on assisting customers with card-related account inquiries. As part of Customer Operations, coordinators are expected to deliver service grounded in empathy, clarity, and sound judgment. The company emphasizes strong listening skills, effective questioning, and the ability to manage calls with professionalism—including de-escalation when necessary. Although the role is remote, it is location-bound. Candidates must reside within a 100-mile radius of one of the following zip codes a...

Claim Benefit Specialist CVS Work From Home United States

14Feb

By Working MomNo Comments

Customer Service Representative, Health, Work from Home, Work From Home Careers

Claim Benefit Specialist CVS Work From Home United States

The Claim Benefit Specialist is a full-time, remote position open in multiple states, including Arizona, Mississippi, Montana, North Carolina, and Louisiana, with additional locations listed in the job posting. The role centers on reviewing and processing medical benefit claims accurately and in alignment with established insurance policies. Role Overview This position focuses on evaluating documentation, confirming coverage eligibility, and ensuring claims meet coding and compliance standards. Attention to detail and consistent application of policy guidelines are central to daily responsibilities. Review claim documentation submitted by healthcare providers Verify patient eligibility and coverage based on insurance plan guidelines Assess claims for compliance with codi...

Customer Service Representative – Remote – San Antonio(One Touch Direct)

6Jan

By Working MomNo Comments

Customer Service Representative, Work from Home

Customer Service Representative – Remote – San Antonio(One Touch Direct)

OneTouch Direct is hiring a remote Customer Service Representative to support customers with product- and service-related questions. Although the position is remote, applicants must live in the San Antonio area to be considered. The role involves handling customer interactions through phone, email, and chat. Representatives are expected to respond promptly, provide accurate information, and resolve issues when possible. Some situations may require order changes, returns, or escalation to senior staff. The position also includes sharing observations that could help improve service operations. Qualifications and Requirements Applicants must have a high school diploma or equivalent. Prior customer service experience is preferred, particularly one to two years in a similar role. Th...

CVS Health Inbound/Outbound Queue Associate — Fully Remote (Customer Care)

25Oct

By Working MomNo Comments

Customer Service Representative, Medical, Remote, Work from Home

CVS Health Inbound/Outbound Queue Associate — Fully Remote (Customer Care)

CVS Health seeks an Inbound/Outbound Queue Associate to operate within a fast-paced service environment where accuracy and attentive communication are central. The position supports the quality and effectiveness of healthcare services by managing both inbound and outbound interactions, guiding members and partners through established processes, and maintaining service standards across a high volume of daily contacts. Qualifications and Requirements Required 1+ year of call center experience. 1+ year of medical/healthcare experience. 1+ year of data entry experience. High school diploma or G.E.D. Preferred 2–4 years of experience as a medical assistant, office assistant, or other medical role. Strong customer service skills, including proactive issue identificatio...

Customer Experience Agent – Work From Home with Alorica

3Oct

By Working MomNo Comments

Customer Service Representative, Work from Home, Work From Home Careers

Customer Experience Agent – Work From Home with Alorica

This position is designed for individuals who enjoy solving problems and guiding others through challenges. As part of Alorica’s virtual team, agents respond to customer inquiries, troubleshoot issues, and document interactions to ensure accuracy. The role isn’t limited to answering questions—representatives also have opportunities to suggest new or upgraded services when appropriate, helping customers get the most from what they already use. Qualifications and Requirements High school diploma or GED. Customer service experience is helpful but not required; training is provided. Strong computer navigation abilities and familiarity with Microsoft Word and Excel. Clear written and verbal communication; professionalism, attentiveness, and patience. Private, quiet at-home wor...

Remote Patient Experience Service Representative with Midi Health

26Aug

By Working MomNo Comments

Customer Service Representative, Medical, Remote, Work from Home

Remote Patient Experience Service Representative with Midi Health

Midi Health is hiring a Patient Experience Service Representative to support its fully remote team. The position plays a central role in connecting patients with clinicians and internal staff, guiding them from scheduling to billing with professionalism and care. Day-to-day work includes: Serving as the first point of contact for patients, primarily by phone Handling both inbound and outbound calls related to scheduling, billing, and support Addressing escalated or sensitive concerns with discretion and empathy Recording interactions in Zendesk and the Electronic Health Record (EHR) system Coordinating across departments to ensure the timely resolution of issues Sharing feedback to help improve the overall patient journey This role requires comfort in a digital-fi...

Customer Service Representative – Inbound/Outbound (Remote) with VIPDesk Connect

21Aug

By Working MomNo Comments

Customer Service Representative, Remote

Customer Service Representative – Inbound/Outbound (Remote) with VIPDesk Connect

VIPdesk Connect is looking for energetic, solution-driven professionals to join our growing remote team as Customer Service Representatives. In this role, you’ll serve as the voice of a leading online apparel and accessories retailer, engaging with customers through phone, email, chat, SMS, and social channels. From walking a customer through an online tuxedo rental order to troubleshooting an account issue, you’ll be the person customers trust to deliver clear answers and a warm, authentic experience.You’ll be equipped with training, modern software tools, and the support of a diverse, collaborative team. But at the heart of it, success in this role comes down to your ability to connect with people, listen actively, and provide solutions with empathy and professionalism. Qualificat...

Remote Inbound Customer Service Representative with Afni

29Jul

By Working MomNo Comments

Customer Service Representative, Remote, Work from Home

Remote Inbound Customer Service Representative with Afni

Joining Afni as an Inbound Customer Service Representative means becoming the frontline ally for a regional health plan’s service providers. From doctor’s offices to hospitals and labs, you’ll handle incoming calls with empathy and precision—researching and resolving claim-status questions, updating notes, and guiding callers through any related issues. This fully remote position demands clear communication and an unwavering commitment to problem-solving, all while navigating multiple systems seamlessly. Qualifications and Requirements Communication & Listening: You excel at building rapport, even when conversations are challenging, and you stay composed under pressure. Technical Agility: Comfortable toggling between internal databases and telephony platforms to pull up claim ...